, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Excellent reputation for resolving problems and improving customer satisfaction. Service-oriented individual with more than three years working as a installation, and repair technician for telecommunication organization. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.
Work History
10/2019 to CurrentCable Installation TechnicianIntegrated Electrical Services, Inc. | Gaithersburg, MD,
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Repaired and updated equipment to conform to company-wide standards.
Assembled communication equipment such as wiring, switching equipment and power apparatus.
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters to over 50 sites.
Demonstrated equipment capabilities to customers, and responded to questions and complaints.
03/2020 to CurrentSales AssociateBj's Wholesale Club, Inc. | Westborough, MA,
Prepare and maintain merchandise for sales floor.
Assist customers with product location, within the store, as well as our other Beall locations.
Work alongside retail representatives to enhance product presentations and advertising collateral.
Train and develop new hires in company processes, product knowledge, customer service and selling techniques.
Engage with customers to effectively build rapport and lasting relationships.
Provide positive first impressions to welcome existing, new and potential customers.
10/2015 to 01/2019Cook/Cashier/DriverHungry Howies Pizza & Subs | City, STATE,
Provided recommendations, pricing and special food offerings to increase revenue and customer satisfaction.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of cash received.
Trained newly hired employees in upselling techniques, and preparation.
Worked closely with shift manager to solve problems, and handle customer concerns.
Skills
Product and service sales
Loss prevention
Teamwork
Equipment Maintenance
Staff Management
Customer Service
Technical troubleshooting
Secret Clearance
Education
Expected in 08/2019Cable System Installer | Military Occupation Special, Fort Gordon, GA, GPA:
Expected in 06/2015High School Diploma | Choctawhatchee Senior High School, Fort Walton Beach, FLGPA:
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