Excellent reputation for resolving problems and improving customer satisfaction. Service-oriented individual with more than three years working as a installation, and repair technician for telecommunication organization. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters to over 50 sites.
- Demonstrated equipment capabilities to customers, and responded to questions and complaints.
- Prepare and maintain merchandise for sales floor.
- Assist customers with product location, within the store, as well as our other Beall locations.
- Work alongside retail representatives to enhance product presentations and advertising collateral.
- Train and develop new hires in company processes, product knowledge, customer service and selling techniques.
- Engage with customers to effectively build rapport and lasting relationships.
- Provide positive first impressions to welcome existing, new and potential customers.
- Provided recommendations, pricing and special food offerings to increase revenue and customer satisfaction.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of cash received.
- Trained newly hired employees in upselling techniques, and preparation.
- Worked closely with shift manager to solve problems, and handle customer concerns.
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- Cyber Security Awareness
- Adobe Photoshop CS6
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resume Strength
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Resume Overview
School Attended
- Military Occupation Special
- Choctawhatchee Senior High School
Job Titles Held:
- Cable Installation Technician
- Sales Associate
- Cook/Cashier/Driver
Degrees
- Cable System Installer
- High School Diploma
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