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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Excellent reputation for resolving problems and improving customer satisfaction. Service-oriented individual with more than three years working as a installation, and repair technician for telecommunication organization. Determined and experienced in diagnosing issues and performing repairs. Excellent mechanical troubleshooting skills.

Work History
10/2019 to Current Cable Installation Technician Integrated Electrical Services, Inc. | Gaithersburg, MD,
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters to over 50 sites.
  • Demonstrated equipment capabilities to customers, and responded to questions and complaints.
03/2020 to Current Sales Associate Bj's Wholesale Club, Inc. | Westborough, MA,
  • Prepare and maintain merchandise for sales floor.
  • Assist customers with product location, within the store, as well as our other Beall locations.
  • Work alongside retail representatives to enhance product presentations and advertising collateral.
  • Train and develop new hires in company processes, product knowledge, customer service and selling techniques.
  • Engage with customers to effectively build rapport and lasting relationships.
  • Provide positive first impressions to welcome existing, new and potential customers.
10/2015 to 01/2019 Cook/Cashier/Driver Hungry Howies Pizza & Subs | City, STATE,
  • Provided recommendations, pricing and special food offerings to increase revenue and customer satisfaction.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of cash received.
  • Trained newly hired employees in upselling techniques, and preparation.
  • Worked closely with shift manager to solve problems, and handle customer concerns.
Skills
  • Product and service sales
  • Loss prevention
  • Teamwork
  • Equipment Maintenance
  • Staff Management
  • Customer Service
  • Technical troubleshooting
  • Secret Clearance
Education
Expected in 08/2019 Cable System Installer | Military Occupation Special, Fort Gordon, GA, GPA:
Expected in 06/2015 High School Diploma | Choctawhatchee Senior High School, Fort Walton Beach, FL GPA:
Certifications
  • Cyber Security Awareness
  • Adobe Photoshop CS6

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Resume Overview

School Attended

  • Military Occupation Special
  • Choctawhatchee Senior High School

Job Titles Held:

  • Cable Installation Technician
  • Sales Associate
  • Cook/Cashier/Driver

Degrees

  • Cable System Installer
  • High School Diploma

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