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Retail Shop Worker Resume Example

Resume Score: 80%

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Mary
Johnson
Professional Summary

Enthusiastic Sales Associate, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and organization and training in Retail Area. Motivated to learn, grow and excel in Retail.

Experienced Sales Associate with over 2 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Garden center knowledge
  • Sales inventory operations planning (SIOP)
  • Aftersales support
  • Creating sales strategies
  • Sales promotion
  • Sales report analysis
  • Sales floor support
  • Eyewear sales
  • Sales processes
  • Call center customer service
  • Consistently meets sales goals
  • Sales background
  • Proactive salesmanship
  • General sales techniques
  • Weeding gardens
Education
Avery County High SchoolNewland, NCExpected in 05/2021High School Diploma
Mayland Community CollegeSpruce Pine, NCDual Enrollment Classes
Work History
Sugar Mountain Resort- Retail Shop Worker
Sugar Mountain , NC11/2019 - Current
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Worked with management to resolve arising problems, improve operations and provide exceptional customer service.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Worked with resort customers to understand requirements and provide exceptional customer service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from upset customers, protecting company reputation and loyal client base.
Angie & Keith Minn- Babysitter/Summer Nanny
Sugar Mountain, NC06/2019 - 08/2019
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Offered top-notch care to 3 children at once, ranging in age from three to nine.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Organized and cleaned home after activities by picking up toys and cleaning kitchen area for tidy home when parents arrive.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Fostered close relationships with children by asking about school, friends and hobbies.
  • Maintained safe environments at all times.
  • Maintained first aid kit for small accidents during outings.
  • Accompanied children to parks and remained in attendance for child safety.
  • Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
  • Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur.
  • Reviewed and followed parent directions for all aspects of children's care.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Set up play dates with other children or play groups.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Led indoor and outdoor activities and steered children away from dangers.
  • Employed positive reinforcement methods to ensure good behavior.
  • Met with parents about daily activities, positive developments and issues.
Puerto Nuevo Restaurant- Hostess
Banner Elk, NC04/2019 - 06/2019
  • Assisted managers with quickly resolving service- and food-related issues.
  • Planned and executed 12-20 -guest parties by organizing menus, spaces and special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms every thirty minutes to keep spotless.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Took information about guests' party size, led to seating, offered menus and customer service.
  • Recorded available tables after seating each party using spreadsheet.
  • Informed servers of newly seated parties for speedy service.
Accomplishments
  • Used Microsoft to develop inventory tracking spreadsheets.
  • Documented and resolved unsatisfied customers which led to satisfied customers.
  • Worked hard through Agriculture classes taken throughout high school.
  • Maintained an A average from middle school through high school.
  • Received Greenhand Degree and Chapter Degree in FFA.
  • Received SAE certificate in food production.
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Resume Overview

Companies Worked For:

  • Sugar Mountain Resort
  • Angie & Keith Minn
  • Puerto Nuevo Restaurant

School Attended

  • Avery County High School
  • Mayland Community College

Job Titles Held:

  • Retail Shop Worker
  • Babysitter/Summer Nanny
  • Hostess

Degrees

  • High School Diploma
    Dual Enrollment Classes

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