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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

For a company that will benefit from a 7 years experience in retail, cashier, high customer service and strong organizational skills and multitasking ability. Hardworking and dedicated graduate. Bachelor’s in Criminal Justice, minor in Sociology and Laredo Community College Associate of Arts degree. Together with a part time job with perseverance, work ethic, committed to increase store sales by offering undevoted assistance to customers by utilizing clear fluent both English and Spanish language. Well in time management to finish assigned tasks at designated time. Proficient in being accountable and trustworthy with increasing sales, obtaining credit cards and loyalty rewards program memberships. Such skills of empathetic and understanding have allowed me to flourish as an individual with morals, values and ethic to flourish in my job.

Skills
  • Excellent work ethic
  • Cultural awareness
  • Planning and Coordination
  • Conflict resolution
  • Customer service
  • Flexible & Adaptable
  • Critical thinking
  • Responsible
  • Detail-oriented
  • Cash register operations
  • Multi-tasking ability
  • Money handling
  • Time management skills
  • Computer proficiency
Work History
04/2017 to Current Retail Sales Advisor H&M | Laredo, TX,
  • Worked closely as a Sales Advisor in H&M to effectively and efficiently complete tasks and projects.
  • Received and processed stock into inventory management system.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Successfully maintain the floor clean, cash-point area, and backstock for the adequate representation of H&M store.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Folded and arranged new merchandise in attractive displays to drive sales.
06/2018 to 08/2018 Bank Teller Pacific Western Bank | San Diego, CA,
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed exchange and foreign currency.
  • Maintained teller drawer to perform bank transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
01/2014 to 05/2015 Fast Food Worker Penn State University | University Park, PA,
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Examined trays to check contents for required items and complete orders.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
11/2015 to 04/2017 Retail Sales Associate Xanterra Parks & Resorts | Columbia Falls, MT,
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
Education
Expected in 12/2020 Bachelor of Arts | criminal justice Texas A&M International University, Laredo, TX, GPA:

GPA: 3.1

  • Awarded TAMIU’s LBV Trust Scholarship
  • Honor Roll-Fall 2019
  • Member of National Society of Leadership and Success Organization
  • Majored in Criminal Justice
  • Minored in Sociology
  • Volunteer in Psychology and Communication Driven Program-Coping Skills and Stress Management
Expected in 05/2018 Associate of Arts | Criminal Justice Laredo Community College, Laredo, TX GPA:

GPA: 3.4

  • Dean's List Spring 2016
  • Dean's List Fall 2017
  • Member of the Criminal Justice Club in LCC
Expected in 05/2015 High School Diploma | Lyndon B. Johnson High School, Laredo, TX, GPA:
Affiliations
  • Member of the National Society of Leadership and Success
  • Certificate of accomplishment for The National Society of Leadership and Success

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Resume Overview

School Attended

  • Texas A&M International University
  • Laredo Community College
  • Lyndon B. Johnson High School

Job Titles Held:

  • Retail Sales Advisor
  • Bank Teller
  • Fast Food Worker
  • Retail Sales Associate

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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