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Retail Pharmacy Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in clinical area and expertise in empowering and building the team. Bringing successful career history comprising more than 19 years. Respected leader; proficient in training and managing diverse teams to deliver peak performance. Adept in bringing management, administrative and medical experience to retail and institutional settings. Retain patients by fostering a positive, supporting environment and demonstrating quality patient care, unyielding adherence, and excellent performance.

Skills
  • Wellness services
  • Inventory and restocking
  • Influencing and Team Building
  • Pharmacy operations management
  • Drug utilization review
  • Relationship building and retention
  • Immunizations
  • Patient education and counseling
  • Quality assurance
  • FDA Drug Safety Guidelines
  • Direct Patient Care
  • Medication Therapy Management
Work History
09/2020 to Current
Retail Pharmacy Manager Walmart Jersey City, NJ,
  • Vaccinated patients to provide immunity against pandemic Covid, influenza, pneumonia,Shingles and other diseases.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive us
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Increased patient satisfaction scores 6% within 6 months(63-67)
08/2017 to 09/2020
Pharmacy Manager Harris Teeter, Llc Columbia, MD,

● Developed a highly efficient and motivated pharmacy team

● Minimized damage and prevented the loss of controlled medications when the pharmacy was looted by rioters

● Restored the pharmacy, business, and customers after ¼ of the pharmacy was lost due to a fire in February 2019

● Mentored other pharmacists and stores to improve NPS scores and assisted with off-site IMZ clinics

● Increased the script count by 17% in 2018 by assimilating Sam’s Club patients and intercepting shoppers to Walmart pharmacy customers

● Obtained the highest immunization growth rate of 42% by actively intercepting customers, using IMMslink to adhere to the full immunization needs of patients, and advertising immunizations to nearby businesses

● Organized the leading events on Walmart Wellness Days and Associate Wellness Days by coordinating vendors, diabetic educators and other exhibits to attract shoppers, leading to an average of 28 basic screenings and 24 immunizations per event

● Foremost performer in the market to attain the 90-day goal by proactively calling patients and physicians to change medication to 90 days, closing the adherence gap from 71% to 80% instantly

● Expert in OSP, resolute while refusing to fill fraudulent prescriptions and fill Blanket Refusals when physicians are misusing the system

● Constructed and managed the procedure used to teach and train technicians in identifying red flags at the drop-off window, in order to determine the wait time when filling opioid prescriptions

● Improved digital engagement to the weekly goal of 60% by adopting processes to have input technicians call patients on every new prescription to enroll them in digital notifications

● Executed new inventory processes successfully at the store and assisted 3 other stores to train and prepare well for their inventories

● Collaborated with the DM and PCSM in overseeing the implementation of proper SOP processes; conducted SOP procedures in two additional stores

● Demonstrated leadership by running conference calls

● Considered reliable, open-minded, approachable and supportive to fellow colleagues while addressing their comments and concerns

10/2008 to 08/2017
Pharmacy Manager Harris Teeter, Llc Fuquay Varina, NC,

● Increased business by 15% in 2016 by retaining customers from the 1943 store and visiting doctors’ offices to promote Relion diabetic options and other four dollar alternatives

● Administered 700 immunizations in 2016, both on-site and off-site, exceeding the immunization goal

● First manager to get an off-site IMZ contract

● Accelerated the immunization program and organized vaccination clinics to improve public health

● Implemented a procedure for compounding simple non-sterile products in the pharmacy in compliance with state board requirements

● Executed the lead technician training program by training technicians under manager supervision

● Mentored associates for higher level positions

● Only store to receive a customer experience score of 103% by training cashiers to walk through the survey process with customers totalling 80 surveys

● Provided medication therapy management (MTM), comprehensive medication review (CMR), patient education, monitoring, physician consultation, patient compliance consultation, and targeted intervention program (TIP)

● Spearheaded the MTM program, analyzed patient medication profile, identified and resolved therapy change, adherence issues, drug-disease, drug-drug interaction in lieu with physician and third party to ensure safety and cost effectiveness of drug therapy through the Outcomes MTM and Mirixa program

06/2002 to 10/2008
Pharmacy Inern,pharmacist Walmart City, STATE,

● Concentrated on customers’ needs and satisfaction, ensuring customers are provided with World Class Customer Service through the use of quality practices

● Maintained accuracy while dispensing medication and billing accuracy; successfully completed five insurance audits with minimal prescription denials

● Actively participated in Walmart’s strategies to drive business growth; implement proactive marketing strategies to expand customer base, increase sales, raise prescription volume and maximize growth while providing excellent client service

● Demonstrated flexibility by working at multiple locations including Beatrice, Fairbury and Lincoln, Nebraska

Education
Expected in
: Certified in APhA Pharmacy Based Immunization De
APHA - ,
GPA:
Expected in
: Certified in People And Leadership From Bellevue
Bellvue University - Lincoln, NE,
GPA:
Expected in
: Certified in POCT Basic Screening.
APHA - ,
GPA:
Expected in 06/1997
Bachelor of Science: Pharmacy
Dayananda Sagar College of Pharmacy - Bachelor Of Pharmacy,
GPA:

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • APHA
  • Bellvue University
  • APHA
  • Dayananda Sagar College of Pharmacy
Job Titles Held:
  • Retail Pharmacy Manager
  • Pharmacy Manager
  • Pharmacy Manager
  • Pharmacy Inern,pharmacist
Degrees
  • Bachelor of Science

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