Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Technically-savvy Technician with proven skill to set up, configure and operate various types of equipment. Innovative, reliable and forward-thinking individual with terrific troubleshooting, setup and optimal organization talents. Adept in installing and troubleshooting advanced audiovisual systems, with in-depth knowledge of cable wiring. Hardworking with expertise in equipment, connections and displays for on-site and remote audiovisual systems. Manages time well and works great with both technical and non-technical personnel. Extremely conscious of potential technical pitfalls and reliable in running smooth, problem-free events. Diligent about monitoring feeds and quickly stepping in to handle requests or concerns. Brings expertise to handle end-to-end AV needs.

  • Regulatory Compliance
  • Equipment Operation
  • Product Signage and Labeling
  • Teamwork and Collaboration
  • Safety Procedures
  • Staff Training
  • Heavy Lifting
  • Time Management
  • Critical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Quick Learner
  • Merchandising and Display
  • Equipment Maintenance
  • Lighting Systems
  • System Installation and Repair
  • First Aid/CPR
  • Fluent in Spanish
  • Low-Voltage Cabling
05/2016 to Current Retail Merchandising Specialist Amerisourcebergen Corporation - Corporate | Romeoville, IL,
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Updated store planograms in collaboration with management.
  • Used company provided mobile technology to perform basic job functions.
  • Communicated and coordinated execution of planograms with store management.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Troubleshot malfunctions and diagnosed issues for equipment and components.
  • Managed computer hardware and software by installing new components and updating existing parts.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Updated and maintained technical specifications, notifying project manager of changes.
  • Expanded systems with new features and structural components.
  • Installed and configured components for hardware and software from HP, VMware and Cisco.
04/2016 to 07/2017 Driver Land O'lakes | Riverview, FL,
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported riders to designated stops according to pre-determined schedules.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Transported clients to specified destinations safely and on-time.
02/2014 to 04/2016 Wire Technician Emerson Electric Co. | Memphis, TN,
  • Completed work order installations according to regulatory codes, requirements and safety guidelines.
  • Installed physical wire and cable systems for telephone, entertainment and linked home security services.
  • Identified and resolved problems by performing troubleshooting to address client service requests.
  • Monitored physical cable and wire equipment for telecommunications devices to repair power supply, fiber optic and wire distribution systems or accompanying cabinets.
  • Supported in-field assessment and consulting services using technology knowledge.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Configured IP-enabled telecommunications equipment using data network communications protocols.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Repaired equipment with new parts and replaced inoperable items.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Secured client retention by driving product benefits and features around clients' needs.
  • Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training.
05/2013 to 02/2014 Cable Technician Tak Communications, Inc. | Independence, MO,
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Scanned customers' cable systems electronically to pinpoint potential problems.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Repaired equipment to support continual service.
  • Promoted additional services and products to increase sales.
01/2013 to 03/2013 Security Guard Artis Senior Living | Lincoln, MA,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
06/2010 to 03/2011 Manager Massage Envy | Madison, WI,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Administered annual operating and capital budget to facilitate profitability.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
07/2008 to 04/2010 Cashier C-A-L Ranch | Spanish Fork, UT,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information and directed customers to designated store areas.
Education and Training
Expected in 03/2010 High School Diploma | Miami Dade Christian Academy, Miami Gardens, FL, GPA:

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School Attended

  • Miami Dade Christian Academy

Job Titles Held:

  • Retail Merchandising Specialist
  • Driver
  • Wire Technician
  • Cable Technician
  • Security Guard
  • Manager
  • Cashier


  • High School Diploma

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