Promoted to Store Manager after just 3 years in state government agency.
Reduced employee turnover by 3% through successful training and development .
Created a streamline process to maximize efficiency when analyzing policy.
•Operating within the confines of Commonwealth, Agency and Division policies and procedures in order to maintain a safe and customer friendly shopping environment.
•Staying abreast of policy changes and the strategies to reinforce said policies amongst the staff.
•Providing a sound interpretation of policies and procedures that affect the Agency and relaying them in an understandable manner to staff.
•Ensures that contacts with internal and external customers reflect excellence in customer service.
•Develops methods to improve customer service through store appearance, merchandising, staffing, and product availability.
•Monitors customer service of subordinates.
•Ensures compliance with all ABC policies in the checking of IDs and observes customers to determine legality of sales.
•Investigates/resolves customer complaints including customer comment cards.
•Projects a positive shopping environment by maintaining a clean and well-merchandised sales area. Ensures full compliance with ABC dress guidelines.
•Originates and develops new merchandising techniques.
•Complies with ABC Category Management Guidelines.
•Maintains shelf stock and displays to enhance product availability.
•Properly staffs store for optimal customer service.
•Assists other stores within region with staffing needs.
•Manage inventory levels to minimize stock outs.
•Safety issues are reviewed and communicated to assure a safe work place.
•Accountable for all store inventory including merchandise and lottery with minimal discrepancies.
•Monitors inventory accountability and maintain an acceptable level of shortages to sales of no greater than 1/10th of 1%
•Accurately receives merchandise shipments with minimal discrepancies.
•Accurately transfers merchandise to the Warehouse.
•Monitors and maintains accurate lottery inventory on a daily basis.
•Develops methods to effectively operate with fewer hours than allocated to minimize expenses.
•Plans work schedules to operate within allocated hours and minimize overtime.
•Accounts for all store funds to include sales receipts, petty cash/change funds.
•Accurately performs bank deposits and reports deposits, as required.
•Monitors the use of mini safes and marked money.
•Performs quarterly Security Checks to monitor compliance with store fund security requirements.
•Operates a POS terminal with minimal errors not to exceed on average 1 error per 500 customers.
•Accounts for personal cash shortages, and collects employee shortages by deadlines.
•Reviews cash register performance records to ensure that staff meets the minimal requirements and customers receive correct change for purchases.
•Manages merchandise and lottery ticket levels to reduce on hand inventory expenses.
•Accurately completes required reports and correspondence and submits through proper channels by established deadlines.
•Continually develops skills and maintains a working knowledge of PC/ POS applications.
•Accurately completes required reports & responds to information requests by established deadlines. Logs information to the G drive or shared drive on a daily basis or other specified timeframe.
•Monitors employee assessment results to ensure that all required training is accomplished by deadline.
•Performs self-audits occasionally during the fiscal year to ensure all procedures and protocols are being internalized by subordinates.
•Serves on various committees as assigned.
•Uses personal computer to access resource manuals, report templates, GroupWise, MIPS, MyABC, Retail 101, and other Web based applications as necessary.
•Participates in new store openings and renovations as well as assisting in the preparations for these sore changes.
•Demonstrates initiative and interest in the overall operation of assigned work unit and region
•Formulates suggestions to enhance operational efficiencies and forwards to Assistant Director for W/R Operations.
•Readily adapts to changing situations, workloads, or work assignments and travels as required.
•Remotely manages area stores on a temporary or full time basis as required by management.
•Keeps abreast of all operational changes and develops employee s knowledge of Departmental policies, operational procedures, and product knowledge on a continuing basis.
•Conducts and documents periodic store meetings with staff for training and dissemination of information as well as improvement of skills and processes.
•Addresses internal performance through counseling and written documentation
•Prepares employees for career advancement opportunities.
•Trains part-time employees to assume duties of acting for assistant manager.
•Demonstrates knowledge & exhibits support of ABC s statement on Equal Opportunity.
•Responds to after hour emergencies as required.
•Reports emergency absences and plans leave according to established procedures.
•Reports to work on time as scheduled.
•Adheres to work schedules with minimal absences.
•Ensures the entire retail store premises are clean and organized and the immediate areas surrounding the store are kept clean and neat.
•Supervises/participates in the handling of case stock during shipments and stocking.
•Actively participates in the unloading of the truck during shipment, places cases in the stockroom, moves merchandise to the sales floor and participates in stocking.
•Performs independent inventory functions in neighboring stores as assigned by Regional Manager.
•Maintains a properly staffed operation of wage employees to ensure excellent customer service
•Recruits, screens applications, interviews and hires wage employees.
•Properly and accurately completes all hiring tasks in a timely manner.
•Enters hiring information into MyABC.
•Verifies employees MyABC entries for accuracy.
•Verifies employee's identification documents and certifies eligibility for employment.
•Separates wage employees after consultation with the Regional Manager.
•Completes all separation information in MyABC and forwards additional documentation as appropriate.
•Participates in VEC hearing as required.
•Advised residents concerning personal, academic, and social concerns via the implementation of developmental programs to aid in the rough adjustment to college life.
•Communicated all policy and safety procedures to residents.
•Staying up to date on all policies as they relate to the College and enforcing all applicable policy across the board.
•Interacting with potential clients and supervisors.
•Typing dictated meetings.
•Completing independent projects centralized in the proper analysis of data received to include all legislation in reference to the private sector of the clients' business as well as any opposition to the requests of the client.
B.A. Public Policy and Administration (Political Science)
Minor: Spanish Language and Society
Student government representative
Spanish: Conversation with certain intermediate levels
•Microsoft Office proficiency
•Communication (written and verbal)
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