I am a management professional with 10+
years in the retail industry primarily in Big Box pharmacies like Rite Aid
and Duane Reade. I am a passionate manager versed in strategic business
development with the proven ability to determine the best merchandising
placement and sales strategies that achieve optimal success. Track record
that demonstrates initiative to exceed personal and corporate sales goals.
Staff training and development
Excellent customer service skills
Hourly shift management
Retail Logistics Coordinator, 02/2014 to Current CPR Cell Phone Repair – Queens, NY
Strong yearly results outperforming all sales personnel for 4 years from 2009 to 2013 Consistently met monthly Q3 and Q4 targeted sales with severe staff shortages in 2005.
Best District Monthly Store Sales for June 2006 Store recognized for 'Best Christmas Display' in December 2002.
Promoted to Assistant Store Manager in May 2002.
Act as a liaison between store and operations by overseeing the merchandising processing from the beginning to the end.
Work with the store manager in helping to optimize store inventory assortments and updating code vendors.
Maintain a well-organized stock room in order to boost the overall store efficiency and controlling the order cycle.
Verify and validate any over/short damaged items entering the store.
Respond to all customers' complaints or queries in an efficient manner.
Sales Associate, 04/2007 to 11/2013 United Nations – Manhattan, NY
United Nations Bookshop/Publications Collaborated with store manager in the operation of the retail store through the execution of company business plans/objectives to increase Point of Sale (POS).
Pick up and distribute internal packages circulating through the UN Publishing Department.
Identified targeted inventory levels for items to satisfy customer orders and meet inventory goals.
Ordered supplies and prepared requisitions to replenish merchandise on hand through negotiations with 3rd party vendors (Motivators, OfficeMax, Publishers, etc.).
Prepared the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is readily accessible.
Ensured the store opened and closed at the appropriate time with the proper procedures followed for cash transactions and bank.
Stayed current on incoming publications and required book knowledge in order to adhere to up selling initiatives.
Coordinated on-site/off-site special group events such as book signings, exhibitions, and conferences including posters and products for sale within the United Nations.
Verified all shipments, sort of merchandise, and return materials using DHL/UPS services (ITRAX) adhered to targeted timelines.
Examined merchandise to verify that it was correctly priced and displayed.
Co- Manager, 01/2005 to 12/2006 Rite Aid Pharmacy – Queens, NY
A 5 dollar million location Supervised 15 employees engaged in sales work by providing leadership, training and development for associates.
Utilized Workforce Management (KRONOS) software to complete the associate work schedule.
Received merchandise deliveries from vendors and distribution centers; verified accuracy and entered vendor invoices into the accounts payable system and manage adherence to all regulatory and compliance legislations and policies.
Identified/and deescalated any theft, inventory shrinkage and vandalism issues to minimize loss of revenue and merchandise.
Analyzed operating reports and made recommendations for improvement.
Executed weekly sales ads and price changes as well as processed recalled, damaged, outdated, and transferred merchandise.
Successfully completed 24-week managers-in- training program in 2005.
Reported to the district manager regarding all store and staff issues.
Increased profits through effective sales training and troubleshooting profit loss areas.
Scheduled and led weekly store meetings for all employees.
Instructed staff on appropriately handling difficult and complicated sales.
Conducted store inventories once per quarter.
Increased sales volume by 40% in less than 1 year.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Completed profit and loss performance reports.
Assistant Manager, 05/2002 to 12/2004 Duane Reade Pharmacy – New York
Enforced all policies/procedures to ensure excellent customer service is provided to maximize the profit and loss performance of the store.
Conducted surveillance/physical security checks to recommend preventive loss and detection management methods.
Merchandised the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensured all merchandise is set up according to plan-o-grams received from the corporate office.
Handled multi-million dollar departments Interacted with vendors to order ad, seasonal, and basic merchandise for the store.
Solicited new vendor accounts and established new advertising policies.
Conducted meetings with store personnel in order to outline and initiate new weekly sales circular policies.
Supervised employees and resolved conflicts as well as assisted with onboarding process; interviewed , hired and trained employees.
Maintained payroll in accordance with corporate regulations and policies.
Attached or changed price tags on items to prepare merchandise for sales floor display.
Implemented strategies to reduce shrinkage through daily operational programs; cashier overage/shortage, audits/compliance.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Promoted from Team Leader to Assistant Manager within 12 months.
Generated repeat business through exceptional customer service.
B.S: Criminal Justice, 1 2002 St John's University - NY Criminal Justice
accounts payable, ad, ads, advertising, basic, book, business plans, cashier, conferences, excellent customer service, Customer Service, exhibitions, French, Internet Explorer, inventory, KRONOS, leadership, Leadership skills, Loss Prevention, Lotus 123, materials, meetings, merchandising, Excel, office, Office 2000, 97, Windows 2000, Windows NT, Microsoft Word, negotiations, payroll, personnel, Pick, policies, POS, posters, profit and loss, Publications, retail, Retail Sales, selling, Sales, Telephone skills, Time management, well-organized