Self-motivated, hardworking and reliable, with a strong ability in time management and multitasking skills. Highly organized, proactive and punctual with a team-oriented mentality. Well-rounded with experience resolving issues, interacting with and greeting guests to propel customer satisfaction within a busy establishment. Polite, accommodating, and tolerant when handling high-stress situations while using appropriate responses.
Skills
Report generation
Greeting and directing
Report creation
Payment processing
Effective planning
Cash transactions
Conflict management
Hospitality services
Organization
Basic math
Critical thinking
Communication
Work ethic
Scheduling flexibility
Performance Management
Preventive Maintenance
Modifications and adjustments
Power and hand tools
Machinery operations
Quality assurance controls
Assembly procedures
Tool repairs
Equipment operation
Equipment assembly
Quality assurance standards
Documentation ability
Communication and presentation
Customer service-oriented
Customer-focused
First aid certified
Certified forklift operator
Material handling
Safety awareness
Staging and sorting
OSHA training
Materials movement
Deadline-driven
Process management
Certified Pallet Jack Operator
Equipment operations
Experience
Retail/Guest/Food Service Associate, 07/2019 - 04/2021 Syngenta Global – Brookings, SD,
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volumes of guests to improve overall customer service and engagement.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Promoted high levels of guest satisfaction through genuine, enthusiastic and friendly interactions.
Secured guest valuables in main safe or individual boxes.
Managed customer complaints and rectified issues to complete satisfaction.
Arranged special accommodations for guests to maintain optimal satisfaction.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Stocked/faced products throughout the store and kept inventory of items.
Placed replenishment orders when needed.
Machine Operator, 01/2005 - 05/2019 Ocean Spray Cranberries Inc. – City, STATE,
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Detail-oriented.
Detected work-piece defects and machine malfunctions.
Improved machine functions by lubricating parts and performing minor maintenance to prevent future issues.
Read and understood product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.
Rigged equipment, connected hoses and delivered product to various locations.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Established and adjusted feed rates to keep operations in line with production demands.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
Assisted assessment of finalized product development to maintain QC standards.
Completed product assembly according to standardized procedures.
Operated hand trucks, forklifts and scissor lifts.
Set up and operated production equipment according to daily work orders and safety procedures.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Built and packaged products to comply with multiple work orders and deadlines.
MP/Transportation Security Officer, 11/1999 - 11/2004 USAF – City, STATE,
Guarded and monitored restricted areas to prevent unauthorized entry.
Managed receipt, storage and issue of ammunition processes.
Mitigated risk with immediate emergency response security.
Diffused hostile situations with effective negotiation techniques.
Monitored and investigated suspicious persons, situations and unusual activities.
Enforced military laws and regulations.
Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
Completed regular patrols of assigned areas within operations areas.
Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Noted possible security issues and performed additional reviews.
Completed routine and incident-related documentation.
Managed all security operations at nuclear missile silo facilities.
Responded to emergency situations quickly to minimize risk and injury.
Surveilled all areas within facility to identify suspicious behavior.
Operated communication devices to coordinate with security personnel throughout facility.
Education and Training
High School Diploma: , Expected in 05/1999 - Tomah High School - Tomah, WI GPA:
: , Expected in - Western Technical College - La Crosse, WI GPA:
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