LiveCareer-Resume

retail front of store supervisor resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Retail Operations Supervisor with over 30 years of experience in the retail grocery industry. Excellent reputation for resolving problems, improving customer satisfaction, close attention to detail and driving overall operational improvements. Adept at product merchandising and teaching POS software. Successful at customer service and committed to increasing profits. Adept at scheduling, training and leadership. Committed to cultivating workplace culture rooted in high standards of customer service. Talented at coaching staff and promoting caring customer service.

Skills
  • Employee coaching and mentoring
  • Schedule Management
  • Effective problem solver
  • Detail Oriented
  • Team Leadership
  • Inventory Control
  • Adherence to high customer service standards
  • Union grievance resolution
  • Staff management
  • Project Management
  • Recruitment and retention
  • Operations management
  • Pos System
  • Serve Customers
  • Brand Ambassador
  • Ability To Lead
  • Sales Goals
Work History
12/2017 to Current Retail Front of Store Supervisor Village Super Markets, Inc. | City, STATE,
  • Monitored Front End Operations for 15 stores with 5+ departments to achieve financial goals while striving for exceptional customer service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from, protecting company reputation and loyal client base.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Reviewed daily financial records and reports.
  • Trained and oriented associates to maximize team performance.
  • Provided training materials for various Front of Store initiatives.
  • Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
05/2014 to 12/2017 Retail Assistant Manager Non Perishables Village Super Market, Inc | City, STATE,
  • Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
  • Trained, coached and mentored staff to ensure smooth adoption of a new standard program.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exhibited excellent people skills during interaction with employees and customers.
05/2012 to 10/2014 Retail Customer Service Manager Village Super Market, Inc | City, STATE,
  • Managed and oversaw a hiring center to recruit workers for a new store opening.
  • Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems.
  • Used company troubleshooting resolutiontechniques to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Hired and trained new cashiers to improve efficiency of department and cultivate productive work atmosphere.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Trained and managed associates in customer service and sales techniques.
  • Resolved customer service issues promptly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
11/2007 to 05/2012 Retail Customer Service Manager Village Super Market, Inc | City, STATE,
  • Developed checklists to coordinate inspections with departmental managers.
  • Responded to customer issues and resolved complaints by leveraging expert product / operation knowledge.
  • Developed successful online sales through ShopRite from Home operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Reevaluated delivery radius's to achieve timely deliveries. Decreased customer dissatisfaction.
  • Hired and trained all new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Adhered to all Steritech procedures to ensure high level of quality assurance through daily walks of departments.
  • Managed a recruitment center to hire for a new store opening in Maryland.
  • Coached and Developed associates to advancement.

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Education
Expected in 06/1992 to to High School Diploma | Hackettstown High School, Hackettstown, NJ GPA:
Accomplishments
  • Supervised a team 10 to hire for 2 new stores openings.
  • Created and Managed a team to implement new Self Checkout registers into 15 stores.
  • Started working for Village as a part time Clerk and worked my way up to a Front of Store Supervisor.

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Resume Overview

School Attended

  • Hackettstown High School

Job Titles Held:

  • Retail Front of Store Supervisor
  • Retail Assistant Manager Non Perishables
  • Retail Customer Service Manager
  • Retail Customer Service Manager

Degrees

  • High School Diploma

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