Highly ambitious firearms professional with background in sales and management. Expertise in firearm identification, repair and customization as well as customer satisfaction. Eager to take specialized skills and apply them to a new career.
Skills
Attention to detail
High mechanical aptitude
Strong verbal communication
Equipment inspection and testing
Defective parts disassembly
Ability to find creative solutions
Fantastic customer service
Safe work environment
Education
Columbia High SchoolEast Greenbush, NYExpected in 06/2010 ā āHigh School Diploma: - GPA:
GPA: 76.46, of a maximum 100 Credits Earned: 26.5
Certifications
Certified Range Officer
Certified CPR Training
Work History
Istate Truck Center - Retail Firearms Store Manager Fargo, ND, 09/2015 - 10/2021
Provided a comprehensive firearm knowledge base for the company.
Ensured invaluable customer service skills to provide customer satisfaction with every purchase and interaction.
Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Followed company firearm safety policies and procedures implicitly to ensure a safe environment for customers as well as fellow employees.
Routinely installed magnified optics, red dot sights, quad rails/free float tubes, sling mounts, night sights and many other aftermarket parts and accessories on customer firearms with precision and attention to detail.
Preformed specialized tasks including: scope mounting, scope ring lapping, bore sighting, trigger replacement and adjustment, sight adjustments, checking head space, properly torque and align barrel nuts and muzzle brakes
Diagnosed, assembled and repaired firearms using specialized tools including: GunClaire vice and receiver blocks, torque wrenches, armorers wrenches, spring pin punches, adjustable sight pushers, headspace gauges, GO gauges, NO-GO gauges, bench blocks, hollow ground screwdrivers, dial calipers, drill presses, micrometers, feeler gauges, as well as specialized gunClaire files.
Responsible for stocking the inventory of handguns, long guns, ammunition, reloading supplies and firearm accessories.
Provided valuable information to first time gun buyers to help them make the most logical and informed purchase possible.
Reference: Jason Slavin (XXX-852-9931)
American Tactical Systems Shooting Range And Retail - Sales Team Leader / Shooting Range Instructor City, STATE, 09/2015 - 10/2021
Developed an extensive knowledge of all types of firearms including modern and historic Handguns, Rifles, and Shotguns as well as their uses and characteristics.
Developed a comprehensive understanding of federal and local firearms laws while ensuring store compliance.
Maintained up to date ATF mandated acquisition and disposition logs for all firearm transactions.
Became proficient with our store's computer inventory system, POS, and cash register.
Collaborated regularly with local law enforcement agencies to provide firearm related accessories as well as range use.
Completed NICS background checks for every sale as well as reviewed customers federal 4473 documents on the computer as well as paper copies.
Routinely communicated with business and firearms industry contacts in a professional manner.
Provided excellent customer service under pressure and while multitasking.
Responsible for task delegation and training of retail employees to ensure staff wide proficiency.
Procured products for the store through distributors regularly to maintain a top level inventory.
Shooting Range Instructor Skills and Duties: - Maintained a safe work environment for employees and customers by adhering to strict company policies and rules.
Received compulsory company training in procedures and OSHA requirements and helped to maintain a drug/alcohol free work environment.
Instructed a monthly public Handgun Maintenance class that required a broad understanding of disassembly, reassembly, and parts replacement procedures across all major brands including: Ruger, Glock, Heckler and Koch, Beretta, 1911's, Sig Sauer, Walther, the AR-15/M-16 platform, and many others.
Instructed shooters on every skill level from basic to advanced concepts.
Attended many classes such as Defensive Shotgun 1&2, Practical Tactics for Concealed Carry, Personal Protection in the Home, Carbine 1&2, and Defensive Pistol as well as ran regular shooting leagues.
Reference: Chris Kitto (XXX-641-8783)
Subway Restaurants, Draper Development LLC - General Manager City, STATE, 01/2012 - 09/2015
Filled customer orders in a timely, satisfactory manner while maintaining a positive attitude.
Opened and closed the store on time.
Managed all the cash in the store with a high degree of accuracy, including banking.
Listened to and rectified any customers complaints according to company protocol.
Provided customers with a quality product during high volume sale periods.
Completed weekly inventories and maintained a low food cost to maximize profits.
Completed weekly payroll.
Maintained a positive store attitude and gave staff a sense of camaraderie.
Remained responsible for the store off the clock.
Managed hiring and firing for all positions within the store.
Quickly established rapport and developed strong relationships to increase customer retention.
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