retail district manager account specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:

Currently working on a project with 4ci in association with Deloitte and DSHS.TX as Cisco Finesse Analyst with expertise of call center since March 2021.


Attentive DM with six years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Precise Manager with over 10 years of managerial experience. Expert in Consumer based product sales and accounts streamlining procedures for optimized sales and productivity. Fantastic attention to detail and ability to inspire employees for best-in-class service.

Ambitious student pursuing Machine Learning eager to contribute developed knowledge in Accounts/Retail/Artificial intelligence. Skilled in Accounting and Sales in market requirements. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Strong technical proficiency with work history in Accounts/Retail. In-depth knowledge of Quickbooks/ADP coupled with RA/PA and Sales abilities. Proven history of Accounts and Sales.

Attentive DM/Accounts analyst with 6 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Attentive [Job Title] experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

  • Customer outreach
  • Store growth planning
  • Relationship selling
  • Creating store processes
  • Negotiations expert and strong deal closer
  • Driving business growth
  • Leadership development
  • Building brand awareness
  • Client account management
  • Merchandising
  • Managing retail build outs
  • Market research, forecasting and analysis
  • Profit and revenue-generating strategies
  • Sales process engineering
  • National account management
  • Market intelligence
  • Recruiting and hiring
  • Promotional sales events
  • Rapport and relationship building
  • Well-versed in contract law
  • Financial records analysis
  • Key account development
Cisco Finesse Analyst , 03/2021 - Current
Gates Corp Stamford, CT,
  • Identified improvement opportunities to effectively meet customer and business needs.
  • Troubleshot and resolved problems with programs and systems.
  • Supported customers by answering questions and guiding end-use.
  • Tested newly installed programs and applications to validate operability.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Coordinated installation of updated computer programs and systems.
  • Evaluated performance benchmarks and established review metrics for future tracking.
  • Reviewed and assessed networks to determine areas for improvement.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
Retail District Manager/Account Specialist, 03/2018 - Current
Mocean Los Angeles, CA,
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Studied market trends to develop merchandising strategy.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Monitored inventory control to align ordering processes with demand plans.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Increased store sales up to 30% above target each quarter by analyzing daily sales and creating action plans.
  • Hired, trained, and mentored over 25 store managers.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Created daily sales reports and monitored sales to effectively manage inventory turnaround times.
  • Inputted all data into computer system using quickbook and efficiently processed paperwork, maintaining 💯% accuracy rate.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Increased YOY sales 25% and grew margins by effectively introducing new products within 6 months.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
District Sales Manager, 02/2017 - 02/2018
Group 1 Automotive City, STATE,
  • Negotiated beneficial long-term contract renewals with franchise owners and sales affiliates.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Formulated regional sales approach based on solid customer relationships and market-driven planning.
  • Saved costs, effectively negotiating SEM, event marketing and sponsorship rates, terms and contracts.
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Analyzed third-party syndicated data to identify market area key trends and opportunities.
  • Boosted district sales by 32% over one year.
  • Championed contact management system launch to achieve 100% client organization.
AR Specialist, 01/2014 - 01/2017
Company Name City, State,
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Tracked income and expenses for business using ADP.
  • Performed administrative tasks to support strategic initiatives.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Examined customer payment history and coordinated collections arrangements.
  • Prepared weekly accounts receivable aging report and presented results at meeting to update files and assess impact on financial operations.
  • Coordinated with clients and internal departments to resolve account discrepancies.
  • Generated monthly statements for accounts receivable operations.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Updated receivables by totaling unpaid invoices.
  • Processed customer credit applications for management review to promote increased product sales and growth of customer base.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Used ADP to enter and post accounts receivable documents.
  • Increased efficiency and reduced expenses by implementing improved accounting procedures.
  • Reached out to vendors and customers in order to resolve account problems.
  • Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
  • Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Coded invoices and other records to maintain organized and accurate records.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Developed process improvement initiatives to ensure timely and consistent receipts for organization.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
Education and Training
Data Science: Machine Learning, Expected in
BBDS - Atlanta, GA
Status -
BBA: Accounting And Finance, Expected in 04/2003
GGC - Hyderabad,
Status -
High School Diploma: , Expected in 04/1999
AFC - Hyderabad,
Status -

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Resume Overview

School Attended

  • BBDS
  • GGC
  • AFC

Job Titles Held:

  • Cisco Finesse Analyst
  • Retail District Manager/Account Specialist
  • District Sales Manager
  • AR Specialist


  • Data Science
  • BBA
  • High School Diploma

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