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Retail Development Specialist Resume Example

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RETAIL DEVELOPMENT SPECIALIST
Summary

Highly energized and extremely adaptable sales and marketing professional. An autonomous self-starter focused on exceeding sales expectations through relationship building with customers by providing value, best practices, and growing retail businesses. Skilled at communicating effectively with a strong ability to multi-task while meeting deadlines.

Highlights
  • CRM understanding
  • Channel strategy
  • Product Training & Presentations
  • Account management
  • Special events planning
  • MS Office
  • Social media
  • Knowledge of market trends
Accomplishments
  • Recipient of the Goodyear Leadership Award - 1st Quarter 2013.
  • Recipient of the Goodyear Spirit Award - 3rd Quarter 2012.
  • Led a Rollout of a test market for managers of a major retailer.
  • Lead Representative for a major Wholesale Distributor.
  • Executed and planned over 20 promotional Events or Contests - most successful event had a 126% unit sales increase.
  • Helped execute a Retail Process Team initiative at a major Goodyear Dealer in Indianapolis, IN by performing Competitive Analysis and Retail Solicitation.
  • Launched Brain Freeze Concessions business presence on social media, resulting in a 27% YoY increase in sales.
  • Eagle Scout
Experience
Retail Development Specialist Apr 2010 to Current
 The Goodyear Tire & Rubber Company － Kansas City, MO
  • I am responsible for servicing Goodyear consumer replacement tire accounts in the states of Missouri and Kansas, reporting to the Team Lead of the Central Region.
  • I am also responsible for meeting sales and growth objectives including units, dollars, product mix, and margin.
  • I facilitate the sale of products by coordinating promotions, training, and providing point of sale recommendations.
  • I have become the sales and business consultant of choice for multi-branded dealers, and I was the Lead Retail Development Specialist for dealer accounts of the Nebraskaland Wholesale Distributor.
  • Increased sales by 9676 units YoY. Grew share of account 5% and Goodyear mix by 3.0%.
Marketing & Social Media Manager Apr 2005 to Current
 Brain Freeze Concessions － Baltimore , OH
  • I helped develop the presence of Brain Freeze Concessions on Social Media, resulting in a 27% YoY increase in sales.
  • I developed different pricing strategies, coupons, and offers for customers.
  • I helped develop names for the sizes of the products.
  • I worked with the owners to develop a strong brand presence as a Tropical Sno dealer to help drive sales and attract new customers.
Marketing Intern Jan 2008 to Jan 2010
 Ohio Department of Natural Resources － Columbus, OH
  • I evaluated customer satisfaction surveys and performed field work at various state parks.
  • I also maintained and updated sections of the Ohio State Parks website.
  • In addition, I prepared information requests from State Parks customers.
  • Because of my evaluation of the surveys and my communication with the Marketing Manager and State Parks associates, customer satisfaction increased during my tenure at these locations.
Guest Services Associate Jun 2006 to Mar 2008
 Glimcher Realty Trust － Heath, OH
  • I marketed and sold gift cards as well as performed basic office tasks.
  • In addition, I assisted the marketing manager with special event execution, notably during the Holiday season.
  • At events I helped plan in coordination with the Marketing Manager, 1000+ people were in attendance.
  • I assisted with the timeline of tasks so every detail would be well executed.
  • Doubled gift card sales during my tenure.
Floor Supervisor and Office Staff Aug 2004 to Jun 2006
 The Kroger Company － Newark, OH
  • I supervised cashiers and baggers and operated cash register.
  • I also performed cashier and bagger evaluations and provided coaching for associates on customer service.
  • When working at the service desk, I counted tills, processed utility payments, cashed checks, and scheduled shifts for associates.
  • Achieved the highest ring/tender percentage consistently week over week several times.
  • Resolved conflicts among associates.
  • Ensured adequate staffing at the checkouts to have efficient customer flow.
  • Employee of the Month - 1 time.
Education
Bachelor of Science, Marketing & Logistics Management December 2009 The Ohio State University － Columbus, Ohio

Minor in Music

GPA: Cumulative: 3.37/4.0, Major: 3.8/4.0

Member of the Marching & Athletic Bands, Kappa Kappa Psi Honorary Band Fraternity, Honor Society, and French Connection Program
Leadership & Community Service

Kappa Kappa Psi, Honorary Band Fraternity; Autumn 2007 – 2009 

  • Treasurer, Finance Chairperson
  • Coordinated fraternity fundraisers and sales, managed cash flows
  • Participated on Executive Board

OSU Fall, Winter, & Spring Athletic Bands; Autumn 2006 – 2009 

  • Squad Leader
  • Taught marching band fundamentals to new members
  • Provided field leadership, conducted music checks

OhioReads program at John Clem Elementary  

Campus Commitment Program at OSU-Newark  

Executed and planned my Eagle Scout project 

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Resume Overview

Companies Worked For:

  • The Goodyear Tire & Rubber Company
  • Brain Freeze Concessions
  • Ohio Department of Natural Resources
  • Glimcher Realty Trust
  • The Kroger Company

School Attended

  • The Ohio State University

Job Titles Held:

  • Retail Development Specialist
  • Marketing & Social Media Manager
  • Marketing Intern
  • Guest Services Associate
  • Floor Supervisor and Office Staff

Degrees

  • Bachelor of Science , Marketing & Logistics Management December 2009

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