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retail department manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Work History
Retail Department Manager, 01/2017 to 02/2022
L.L. Bean, Inc.Lewiston, ME,
  • Managed multi million dollar department with exceeding sales goals for the last 5 years
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Communicated with managers of other departments to maintain transparency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs
Retail Sales Specialist, 02/2014 to 01/2017
Floor And DecorClearwater, FL,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Exceeded quarterly sales goals by 30%.
  • Drove team revenue totals by bringing in top sales numbers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Accepted and processed customer payments and balanced receipts and cash.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Handled in-store purchase payment processing with cash and credit cards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
Independant Contractor, 08/1999 to 09/2014
Don Hall InstallationsCity, STATE,
  • Construction installations of home remodeling items
  • Collaborated closely with clients to better understand entire project scope.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Repaired plasterwork or wallboard around existing window frames or replaced non salvagable frames.
  • Installed various window types in both residential and commercial buildings.
  • Specialized in fitting sliding doors and hinged doors with special-order glass panels.
  • Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
Education
Degree: Home Inspection , Expected in 02/2002 to Hondros College of Business - Westerville, OH
GPA:
Degree: Real Estate, Expected in 02/1994 to Hondros College of Business - Westerville, OH
GPA:
High School Diploma: , Expected in 1992 to Johnstown High School - Johnstown, OH
GPA:

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Resume Overview

School Attended

  • Hondros College of Business
  • Hondros College of Business
  • Johnstown High School

Job Titles Held:

  • Retail Department Manager
  • Retail Sales Specialist
  • Independant Contractor

Degrees

  • Degree
  • Degree
  • High School Diploma

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