LiveCareer-Resume

retail consultant resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly enthusiastic Customer Service Representative with over 25 years of client interface experience in various industries, i.e., Retail, Non-profit, Financial, Advertising and Health Care. Exceptional Customer Service Assistant, motivated to ensure quality customer satisfaction. * Contribute to company's success, excel and achieve advancement opportunities.
Highlights
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Seasoned customer service experience
  • Conflict resolution specialist
  • Visual merchandise proficiency
  • Courteous demeanor
  • Time management efficient
Education
S.U.N.Y. Brockport Brockport, NY Expected in 1 1990 Bachelor of Science : Broadcasting/English Literature Broadcasting and English Literature Performing - GPA : Broadcasting/English Literature Broadcasting and English Literature Performing Arts. .Secretary-The Nelson Mandela Scholarship Fund .Theater Arts Performer .Assistant Student Newspaper Editor/Contributor
Nazareth College Rochester, NY Expected in 1 1986 Associate of Arts : English Literature - GPA : English Literature Peer Counselor/ Tutorial Certificate .54 Credit Hours Earned and Transferred
Accomplishments
  • Strong organizational skills Visual merchandising proficiency Attentive listening skills Telephone inquiries specialist Energetic work attitude Courteous demeanor Customer service expert Seasoned in conflict resolution.
  • Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, products, promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Sales Consistently generated additional revenue through skilled sales techniques.
Experience
Ascential - Retail Consultant
Seattle, WA, 01/2010 - 01/2013
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Expressed appreciation and invited customers to return to the store.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Managed cash stock and inventory balances accurately.
Ascential - Retail Consultant
New York, NY, 05/2007 - 08/2007
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
Arvig Communications - Interior Designer/Retail Consultant
Nashville, TN, 05/2006 - 09/2006
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Processed merchandise returns and exchanges.
  • Took special orders in person and over the phone to generate 11% of additional revenue.
  • Organized the store by returning all merchandise to its proper place.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
Houseworks, Inc - Interior Designer/Retail Consultant
City, STATE, 04/2003 - 07/2005
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed quality communication, customer support and product representation for each client.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Clear Channel Communications - Media Account Executive
City, STATE, 09/2000 - 05/2001
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed quality communication, customer support and product representation for each client.
  • Increased territory sales by surpassing monthly goal of 15%.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Resolved product/policy issues and shared benefits of new technology.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Skills
approach, Arts, back-up, benefits, Counselor, Credit, client, clients, customer service, customer support, Editor, e-mail, fax, inventory, mail, Newspaper, policies, quality, retail, sales, shipping, phone

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Resume Overview

School Attended

  • S.U.N.Y. Brockport
  • Nazareth College

Job Titles Held:

  • Retail Consultant
  • Retail Consultant
  • Interior Designer/Retail Consultant
  • Interior Designer/Retail Consultant
  • Media Account Executive

Degrees

  • Bachelor of Science
  • Associate of Arts

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