retail consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 28 staff members.
  • Adaptable and Flexible
  • Inventory Management
  • Returns and Exchanges
  • Item Ticketing and Pricing
  • Loss Prevention
  • Product Knowledge
  • Building Customer Relationships and Loyalty
  • POS Software
  • Meeting Sales Goals
  • Merchandise Receiving and Handling
  • Merchandise Recommendations
  • Payment Processing
  • Brand Promotion
  • Customer Service
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Repair Cost Estimation
Work History
Retail Consultant, 03/2018 - Current
Ascential Boston, MA,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Sales Manager/Sales Associate, 04/2012 - 03/2018
Electronic Arts Milan, TN,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Closed over $500,000.00 in new sales in 12 months.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised sales team of 28 people, stepping in to support employees and deliver smooth sales processes for clients.

Manager of Operations, 03/2001 - 03/2014
Hunterdon Equine City, STATE,
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drafted invoices for completed work.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Associate of Science: Veterinarian Assisting, Expected in 02/1996
Ashworth College - Norcross, GA
Status -
High School Diploma: , Expected in 06/1990
Scotch Plains-Fanwood High School - Scotch Plains, NJ
Status -
Associate of Arts: Art, Expected in 04/1985
Private Art - Middlesex, NJ,
Status -
  • Licensed Cosmetology - 1990
  • Licensed Real Estste - 2012
  • Certified who's who, 1987
  • Certified of merit, 1987

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Resume Overview

School Attended

  • Ashworth College
  • Scotch Plains-Fanwood High School
  • Private Art

Job Titles Held:

  • Retail Consultant
  • Sales Manager/Sales Associate
  • Manager of Operations


  • Associate of Science
  • High School Diploma
  • Associate of Arts

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