, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Poised and professional skilled at informing clients about banking products and services while recommending best options to meet needs.
Accomplishments
Received the “Retail Branch Manager of the Year Award” for exemplary performance and recognition for branch growth in both deposit and loan base.
One of 3 managers to Co-manage multiple branch locations
Skills
Sales professional
Relationship building and management
Cash handling expertise
Customer service awareness
Employee Development
Community Relations
Staff Management
Team Player
Verbal/written communication
Product training
Goals and performance
Resourceful nature
Work History
01/2003 to 03/2021Retail Branch ManagerFidelity D & D Bancorp, Inc. | Dunmore, PA,
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Gathered and reviewed customer feedback to improve operations.
Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Submitted loan applications to loan underwriter for verification and recommendation.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Engaged employees in business processes with positive motivational techniques.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assessed employee performance and developed improvement plans.
Identified and capitalized on community business opportunities with effective networking.
Maintained friendly and professional customer interactions.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
06/2002 to 12/2002Retail Assistant Branch ManagerWoodforest Bank | Monroe, LA,
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Built rapport with account holders by reaching out with product recommendations and account updates.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Supervised team of 6 branch employees and made recommendations regarding performance evaluations.6
Coached and developed branch staff by offering constructive feedback and strategic training opportunities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
02/2000 to 06/2002Retail TellerHeartland Bank & Trust Co | Peru, IL,
Educated customers on use of banking website and mobile apps.
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