Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Merchandising operations
  • Strategic selling
  • Relationship-Building
  • Supervision
  • Flexible & Adaptable
  • Teambuilding
  • Computer proficiency
  • Verbal and written communication
  • Teamwork
Education
Southwest Miami Senior High School Miami, FL Expected in 06/1999 High School Diploma : - GPA :
Work History
Abm - Retail Branch Lead
Blytheville, AR, 09/17 - 03/2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Led and developed management team of 7.
  • Successfully drove new product lines to increase annual profits by 8%.
  • Returned change and currency and processed debit and credit card payments with >1% accuracy rate.
  • Researched issues to obtain appropriate answers to customer inquiries.
Lewis Drug Stores - Senior Member Service Specialist
Moville, IA, 05/09 - 09/09
  • Completed 40 plus inbound and outbound sales calls each day to boost company's monthly revenue 3%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Defined strategies and made proactive adjustments to maintain results.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Provided advice on different bank products and financial options.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Developed tailored solutions to meet individual banking needs.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Helped clients protect assets through variety of strategies.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
Eastern Financial Credit Union - Senior Branch Manager
City, STATE, 04/04 - 05/04
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained friendly and professional customer interactions.
  • Increased net profit by 4% during 1 year to exceed sales goals.
  • Met deadlines by proactively managing individual and team tasks and implementing various processes.
  • Oversaw branch team consisting of 13 customer service representatives and 4 personal bankers.
  • Gathered and reviewed customer feedback to improve operations.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Supportively directed team tellers, consistently improving performance and efficiency to maximize operational results.
  • Created strategies to develop and expand existing customer sales, which resulted in 2% increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Managed branch with over 3 million in monthly deposits.
Eastern Financial Credit Union - Floor Manager
City, STATE, 12/03 - 04/04
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Performed closing procedures 10 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Encouraged and motivated team of 4 retail professionals to deliver superior service in every customer interaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Implemented challenging personnel and department goals to drive performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Managed full team schedule to maintain adequate coverage.
  • Trained team members in successful strategies to meet operational and sales targets.

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Resume Overview

School Attended

  • Southwest Miami Senior High School

Job Titles Held:

  • Retail Branch Lead
  • Senior Member Service Specialist
  • Senior Branch Manager
  • Floor Manager

Degrees

  • High School Diploma

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