restaurant services manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated B2B professional with history of meeting company goals, utilizing consistent and organized practices, in generating high-quality with a customer centric mindset. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, with a strong attention to detail to drive success.

  • B to B sales
  • Analytical problem solver
  • Strategic planning
  • Shareholder relations
  • Process improvements
  • Financial administration
  • Program oversight
  • Collaboration
  • Background in logistics and supply chain
  • Meeting leadership
  • Budgeting
  • Business administration
  • Goal setting and achievement
  • Inventory management
  • Human Capital Development
Orange Technical College Orlando, FL Expected in : - GPA :
Valencia College Orlando, FL, Expected in Associate of Arts : Business - GPA :
University of South Florida Tampa, FL Expected in 2021 Customer Experience : Muma College of Business - GPA :

    Elected Chair of Board of Directors for the Ronald McDonald House Charities of Central Florida for contributions and engagement. Led and supported CEO, staff and board of directors during COVID-19 to achieve financial targets without compromising mission for our cornerstone program. The Ronald McDonald House, provides a home away from home for families with children receiving treatment at hospitals and medical facilities in Orlando.

Work History
Opentable - Restaurant Services Manager
Seattle, WA, 01/2007 - Current
  • Cultivated strong professional relationships with supply chain partners and customers to drive both short and long-term business development.
  • Liaison between customers vision and corporate centralized services providing sales, marketing, promotional planning, purchasing and distribution operation services.
  • Managed vendor relationships to support supply chain and maintain product quality with 100% effectiveness.
  • Managed all budget and payroll operations for Administrative Department while achieving targets monthly/annually.
  • Developed relationships and represented the organization in various community & local nonprofits, including food banks, school board, local health & wellness, and Orlando Regional Chamber of Commerce.
  • Deeply committed to customer's Mission partner, RMHC and actively involved as Chairman of Board for RMHCCF. Cultivated stronger relationships with McDonald's Owner Operators by enriching our community bonds with support to Mission and Chapters.
  • Collaborated with Atlanta Field Office and Owner Operators marketing task forces to reach 1 million dollars in donation campaign for round-up in 2020.
  • Fostered strong relationships with business owners and suppliers by leading change and executing on priorities for business growth.
  • Recruited, hired, and trained new Customer Service Specialists, including monitoring and support for Call Center Supervisor during Contact Center implementation and DC realignment of Administrative Department.
  • Upheld great standards of leadership for employees, consistently leading by example to be best-in-class with manager effectiveness rating of 92%.
  • Managed, trained and motivated staff to continuously improve knowledge and abilities by understanding our customer better. Observed each employee's individual strengths and provided feedback and resources for their success in their Individual Professional Development Process.
  • Provided exceptional customer service to customers, with average rating of 98.65% for past 10 years.
  • Leveraged market knowledge and leadership ability to help drive efficiencies and mentor to peers in other business units.
  • Earned experience representing US business unit in collaborated cross-functional teams for seamless integration Canadian business units on JDE operating system by developing requirements, identifying system gaps, testing, creating training materials to deployment.
  • Managed training and project scope for operations intern, including setting direction, plans, training, department rotations for execution and delivery of project.
  • Monitored contingency plan exercises, assessed plan effectiveness, and recommended plan improvements to improve responses to emergencies.
  • Leverage expertise to devise and actualize communication plans and demonstrated self-reliance during crisis and contingency executing plans to ensure inventory levels, staffing and customer order fulfillment.
  • Inventory management for more than $9 million in inventory with supervision of 7 associates focused solely on inventory control in 149,217 square foot multi temperature warehouse.
  • Managed data for both inbound and outbound deliveries to verify orders were selected and delivered accurately and correctly placed into inventory.
  • Established new recycling programs utilizing organic digester for Zero to Waste.
Medpro Disposal - Field Service Project Manager / ILS
Park Ridge, IL, 01/2003 - 01/2007
  • Field subject matter expert and technology advisor for all restaurant-related technology. Acted as liaison between Operators, restaurants, and regional staff and following entities: Corporate US IT and US Store Systems; Division Store Systems Manager; all POS and other restaurant technology vendors.
  • Improve customer satisfaction and owner-operator cash-flow by ensuring higher degree of accuracy of distribution of happy meal and promotional product to restaurant. Right product, right place, right time, and right cost.
  • Selected as member of McDonald's Logistics Partner, Perseco, as Core Council Member to develop processes, procedures and policies to further enhance successful use of technology for McDonald's Tandem Pathway System.
  • Recognized by McDonald's US Supply Chain Management for ILS Coordinator with highest level in maintaining data quality by ensuring restaurant data integrity
Martin Brower - Customer Service Supervisor
City, STATE, 01/1996 - 01/2003
  • Managed team of 12 administrative staff providing exceptional support to McDonald's Restaurant Manager and Owner Operators.
  • Business Process Owner for JD Edwards Operating System for Sales Order development and implementation and conversion from AS400. First DC to rollout new operating system.
  • Created Blue Print, Test Scripts and User Procedures for Sales Order in collaboration with Arthur Andersen.

Board Chair Ronald McDonald House Charities Central Florida (2020 - present)

Board of Director Ronald McDonald House Charities Central Florida (2015 - present)

Steering Committee Member University of South Florida Muma College of Business Customer Experience Certificate Program

Member (WON) McDonald's Women's Operator Network 2008 - present)

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Resume Overview

School Attended

  • Orange Technical College
  • Valencia College
  • University of South Florida

Job Titles Held:

  • Restaurant Services Manager
  • Field Service Project Manager / ILS
  • Customer Service Supervisor


  • Associate of Arts
  • Customer Experience

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