restaurant owner resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.

  • Schedule Coordination
  • Menu Development
  • Budgeting
  • Marketing Understanding
  • QuickBooks
  • Bookkeeping
  • Employee Retention
  • Staff Management
  • Recordkeeping
Work History
Restaurant Owner, 01/2011 to 11/2019
KrogerHuntsville, TX,
  • Supervised daily activities of restaurant and 25 employees.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Head Merchandiser, 01/2002 to 12/2010
Weaver Street Market CoopCity, STATE,
  • Led merchandise selection, pricing, planning and marketing.
  • Worked with managers and advertising directors to optimize promotions.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Updated pricing and signage to complete product displays and educate customers.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Educated employees on new merchandise during seasonal workshops.
  • Established strong vendor relationships to maintain and support business.
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Interviewed and worked closely with vendors to acquire and develop desired products.
  • Inspected merchandise for quality and arranged proper display location on floor.

Deli Manager, 02/1996 to 01/2002
A Southern SeasonCity, STATE,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Limited portion sizes and used garnishes to control food costs.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inventoried food products and associated materials on monthly basis.
  • Managed employees throughout preparation and service of 3 meals per day.
  • Orchestrated positive customer experiences at all stages by overseeing every area of department operations.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Developed special promotions to increase revenues.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited, managed and motivated 30-member retail team to give every guest positive and memorable experiences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Recruited, hired and trained over 80 new team members in 6 years.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

High School Diploma: , Expected in 07/1973 to Giuseppe Parini Classical Hilgh School - Milan Italy,
No Degree: History And Philodophy, Expected in to State University Of Milan Italy - Milan Itlay,
No Degree: Computer Science, Expected in to Key West Community College - ,

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Resume Overview

School Attended

  • Giuseppe Parini Classical Hilgh School
  • State University Of Milan Italy
  • Key West Community College

Job Titles Held:

  • Restaurant Owner
  • Head Merchandiser
  • Deli Manager


  • High School Diploma
  • No Degree
  • No Degree

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