Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Talented leader offering over 15 years of experience in customer service and restaurant management, to ensure guest satisfaction. Motivates employees to exceed customer expectations in fast paced settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Skills
Hard working
Quick learner
Portion control
Labor cost controls
Staff supervision
Schedule Coordination
Inventory management
Food safety
Effective communication
Heavy lifting
Work History
01/2019 to 03/2020Restaurant OwnerPublicis Groupe | Boston, MA,
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Managed financial and business operations, including payroll, daily deposits and cost controls.
Recruited and hired talented staff to fill vacancies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Hands on knowledge of all positions to ensure quality of training for employees.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Set employee schedules, delegated work and monitored food quality and service performance.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Inspected completed dishes for best-in-class plating, aroma and food quality.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Led shifts while preparing food items and executing requests based on required specifications.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
08/2016 to 10/2018ManagerWoodfield Country Club | Boca Raton, FL,
Trained and guided team members to maintain high productivity and performance metrics
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Supervised staff of 10+ employees
Cross-trained existing employees in order to maximize team performance
Evaluated employees' strengths and assigned tasks based upon experience and training
Analyzed and interpreted store trends with [Software] to facilitate planning
Conducted weekly inventories of raw materials and components on work floor
Recorded inventory sales into organization's weekly income report
Hired, trained and mentored staff to maximize effectiveness
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Controlled costs and optimized spending via restructuring of budgets for labor and inventory purchasing
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Maintained current knowledge of all facets of operations
07/2004 to 07/2015ServerBJ's Brewhouse | City, STATE,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Prepared beverages and filled food orders for customers
Greeted and maintained relationships with regular customers
Education
Expected in 06/2002High School Diploma | Norhtwood High School, Irvine, CA, GPA:
Expected in | Computer EngineeringUniversity of California, Irvine, Irvine, CA, GPA:
Accomplishments
Supervised team of up to 15 staff members in fast paced restaurant.
Became Employee of the Month and Lead Trainer in high volume restaurant.
Cultivated a diverse group of regular customers to ensure repeat business.
Became National Champion in karate multiple times and achieved the rank of black belt.
Became member of the All Southern California Youth Orchestra in viola.
Proficient in multiple sports, including, but not limited to soccer, basketball, tennis, and golf.
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