LiveCareer-Resume

restaurant opening shift manager resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable manager with strong ability in training. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Supervision and training
  • Recruiting and hiring
  • Customer services
  • Computer data entry
Experience
08/2017 to 09/2021 Restaurant Opening Shift Manager Burger King | City, STATE,
  • Opened facility daily and prepared areas for service.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Handled customer service issues and rectified employee problems.
  • Analyzed, monitored and maintained inventory.
  • Supervised 10 to 15 employees during busy opening shift, checking orders for accuracy .
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
06/2012 to 08/2017 First Assistant Store Manager Mc.Donald's | City, STATE,
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
06/2008 to 08/2012 Basic Shift Manager McDonald's | City, STATE,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Helped employees accomplish tasks during peak periods.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reinforced rules to promote superior employee performance.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Cross-trained in every store role to maximize operational knowledge.
Education and Training
Expected in 07/2011 to to Certified Food Safety | Survey Safe, Hummlrstown, Pa, GPA:
Expected in 07/1996 to to GED | Palmyra Area Schools, Palmyra, Pa, GPA:
Expected in to to | Was Awarded 2 College Credits. Cirtifacit For Passclass Mcdonalds Hamburger University, Philadelphia, Pa, GPA:

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Resume Overview

School Attended

  • Survey Safe
  • Palmyra Area Schools
  • Mcdonalds Hamburger University

Job Titles Held:

  • Restaurant Opening Shift Manager
  • First Assistant Store Manager
  • Basic Shift Manager

Degrees

  • Certified Food Safety
  • GED
  • Some College (No Degree)

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