(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Committed and hardworking restaurant manager with 28 years of experience directing quality food service. Well-rounded leader with talent for supervising employees, controls daily operations positive and highly energetic. Swift problem solver with quick and effective solutions to wide array of issues.

  • Performance improvement
  • Recipes and menu planning
  • Food Preparation and Safety
  • Staff Management
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Food service background
  • Operations management
  • Cost-controls
  • Trained in performance and wage reviews
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Staff Scheduling
  • Food Plating and Presentation
  • Order Delivery Practices
  • Staffing oversight
  • Customer Relations
  • Negotiation
  • Delegation
  • Coaching and mentoring
  • Relationship building
  • Inventory management
  • Effective leader
  • Staff training/development
  • Verbal And Written Communication
  • Team Leadership
  • Training And Development
  • Deadline-Oriented
  • Restaurant Management
  • Sales
  • Quality Of Service
  • Scheduling
  • Employee Training
  • Employee Retention
  • Dynamic, friendly hostess
  • Kitchen equipment operation and maintenance
  • Natural leader
  • Order delivery practices
  • Food Safety
  • Faculty Training
  • Food preparation and safety
  • Recruitment
  • Marketing and advertising
  • Food plating and presentation
  • Business operations expertise
Jordan Vocational High School Columbus, GA Expected in 06/1997 High School Diploma : - GPA :
Work History
Hyatt - Restaurant Manager,+restaurant +manager +resume
Cambridge, MD, 01/2020 - Current
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained and supervised staff.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Oscars - Server
City, STATE, 05/2018 - 06/2019
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
TGIF Fridays - Key Holder Supervisor
City, STATE, 12/2012 - 05/2018
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Processed cash, credit, debit and check payments.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Received and counted money.
  • Tracked and prioritized work orders to meet daily production requirements
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.

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School Attended

  • Jordan Vocational High School

Job Titles Held:

  • Restaurant Manager,+restaurant +manager +resume
  • Server
  • Key Holder Supervisor


  • High School Diploma

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