Committed and hardworking restaurant manager with 28 years of experience directing quality food service. Well-rounded leader with talent for supervising employees, controls daily operations positive and highly energetic. Swift problem solver with quick and effective solutions to wide array of issues.
Skills
Performance improvement
Recipes and menu planning
Food Preparation and Safety
Staff Management
Inventory control and record keeping
Conflict resolution techniques
Food service background
Operations management
Cost-controls
Trained in performance and wage reviews
Passion for customer satisfaction
Point of Sale (POS) system operation
Staff Scheduling
Food Plating and Presentation
Order Delivery Practices
Staffing oversight
Customer Relations
Negotiation
Delegation
Coaching and mentoring
Relationship building
Inventory management
Effective leader
Staff training/development
Verbal And Written Communication
Team Leadership
Training And Development
Deadline-Oriented
Restaurant Management
Sales
Quality Of Service
Scheduling
Employee Training
Employee Retention
Dynamic, friendly hostess
Kitchen equipment operation and maintenance
Natural leader
Order delivery practices
Food Safety
Faculty Training
Food preparation and safety
Recruitment
Marketing and advertising
Food plating and presentation
Business operations expertise
Education
Jordan Vocational High SchoolColumbus, GAExpected in 06/1997 – –High School Diploma: - GPA:
Maintained safe working and guest environment to reduce risk of injury and accidents.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained and supervised staff.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Oscars - Server City, STATE, 05/2018 - 06/2019
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
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