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Restaurant Manager/FOH Server/Craft Cocktail Bartender Resume Example

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BJ
RESTAURANT MANAGER/FOH SERVER/CRAFT COCKTAIL BARTENDER
Professional Summary

Dependable and driven Service Team Member with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Skills
  • Liquor, beer and wine knowledge
  • Knowledge of craft and microbrews
  • Classic cocktails
  • Training & Development
  • Conflict resolution
  • Verbal and written communication
  • Food and beverage pairings
  • Sales expertise
  • Wine Service
  • Point of Sale Knowledge
  • Hospitality Service Expertise
  • Staff Management
  • Natural leader
  • Operations management
  • Passion for customer satisfaction
Work History
11/2014 to 05/2016Restaurant Manager/FOH Server/Craft Cocktail BartenderRYE (Copperleaf Boutique Hotel) | Appleton, WI
  • Conducted monthly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Poured and prepared mixed drinks for over [Number] customers daily and created new libations drawing in clientele.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained and supervised staff.
05/2006 to 10/2014ServerHarbor Fish Market & Grille | Baileys Harbor, WI
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
11/2011 to 07/2013ServerBlue Moon Fish Company | Fort Lauderdale, FL
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
11/2009 to 03/2012ServerSouth Beach Grill Inc. | Fort Myers Beach, FL
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
06/2005High School DiplomaBlack River Falls High School, Black River Falls, WI
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Resume Overview

Companies Worked For:

  • RYE (Copperleaf Boutique Hotel)
  • Harbor Fish Market & Grille
  • Blue Moon Fish Company
  • South Beach Grill Inc.

School Attended

  • Black River Falls High School

Job Titles Held:

  • Restaurant Manager/FOH Server/Craft Cocktail Bartender
  • Server

Degrees

  • 06/2005 High School Diploma

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