Restaurant Manager Foh Server Craft Cocktail Bartender resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable and driven Service Team Member with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Skills
Liquor, beer and wine knowledge
Knowledge of craft and microbrews
Classic cocktails
Training & Development
Conflict resolution
Verbal and written communication
Food and beverage pairings
Sales expertise
Wine Service
Point of Sale Knowledge
Hospitality Service Expertise
Staff Management
Natural leader
Operations management
Passion for customer satisfaction
Education
Black River Falls High SchoolBlack River Falls, WIExpected in 06/2005 ā āHigh School Diploma: - GPA:
Work History
Brass Tap Beer Bar - Restaurant Manager/FOH Server/Craft Cocktail Bartender Kalispell, MT, 11/2014 - 05/2016
Conducted monthly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Developed creative bar menus and drink recipes by researching emerging industry trends.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Prepared garnishes by evenly slicing and pitting fruits.
Poured and prepared mixed drinks for over [Number] customers daily and created new libations drawing in clientele.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Interacted positively with customers while promoting hotel facilities and services.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained and supervised staff.
Brass Tap Beer Bar - Server Towson, MD, 05/2006 - 10/2014
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Brass Tap Beer Bar - Server Boynton Beach, FL, 11/2011 - 07/2013
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
South Beach Grill Inc. - Server City, STATE, 11/2009 - 03/2012
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
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