Restaurant Manager, 06/2020 to Current Sorrel River Ranch – Palm Beach, FL,
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Reduced the actual spending vs projections for alcohol cost by 10%
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Updated computer systems with new pricing and inventory audits.
Bar Manager, 10/2019 to 06/2020 Cedar Fair Entertainment Company – Santa Clara, CA,
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Diminished financial discrepancies by accurately recording transactions in Aloha system while verifying daily bar staff receipts.
Wrote operational manuals and created in-house documentation, including food and liquor inventory systems with Bevager.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
Bartender, 09/2016 to 10/2019 Sandestin – Miramar Beach, FL,
Engaged in small talk with patrons to build rapport and earn repeat business.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Lead Food Server, 03/2013 to 09/2016 St Therese Home Of New Hope – Woodbury, MN,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
: Mechanical Engineering, Expected in Texas Tech University - Lubbock, TX GPA:
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