Hands-on leader with a solid background managing operations of cross-functional teams of up to 25 members within diverse restaurant platforms. Accomplished trainer with a strong reputation for building top-performing wait staff committed to identifying and addressing individual needs, preferences, and specifications. Passionate about food and service quality.
Shifts include delegating and making swift decisions while navigating stressful situations, jumping in where needed, overseeing the restaurant and making sure everything goes smoothly, recording sales and labor, gathering the deposit, and interviewing/hiring as needed.
Communicate with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Address concerns or complaints quickly to improve experience.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed daily operations and processes for reservations, budgeting and forecasting.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Recruited and hired qualified candidates to fill open positions.
Oversaw daily operations, maintenance and administration of various properties.
Bartender/Server, 06/2020 - 08/2021 Neuehouse – Hollywood, CA,
Includes everything from seating, taking phone orders, doing take out, being an expo, cleaning tables, taking orders, up-selling, to making thousands of dollars in drinks for the whole house in one night.
Communicate with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Address concerns or complaints quickly to improve experience.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed daily operations and processes for reservations, budgeting and forecasting.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Operated POS terminals to input orders, split bills, and calculate totals.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to high volume of daily customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Bartender, 05/2019 - 07/2020 Golden Steer Steak & Rib House – City, STATE,
Pouring and serving drinks, cleaning tables, selling pull-tabs, and frying food.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports for management.
Talked easily with patrons to build rapport and earn repeat business.
Closely monitored customers' intoxication levels, discontinued alcohol service, and removed from premises.
Bartender/Manager, 01/2012 - 04/2019 Outback Steakhouse – City, STATE,
Bussing/cleaning tables, greeting/seating guests, pouring all kinds of drinks, expediting food, handling money and pull tabs, all while managing the restaurant.
While working as the manager: count all tills at the end of the night, paperwork, scheduling, drop deposits, plan parties/promotions, and inventory.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Lead Hostess, 01/2013 - 08/2014 Company Name – City, State,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Education and Training
High School Diploma: , Expected in 06/2014 - Kentwood High School - Covington, WA GPA:
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