Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of experience to dynamic new position.
Skills
Strong multi-tasking
Stock management
Team leadership
Scheduling knowledge
Accurate money handling
Point of Sale systems
Meticulously detail-oriented
Dependable and reliable
Customer service-oriented
Goal-oriented
Excellent communication skills
Inventory management
Outstanding interpersonal skills
Employee relations
Training and development
Sales experience
Merchandising
Education
Expected in 2006High School Diploma | Gilbert High School, Gilbert, SCGPA:
Work History
04/2019 to 03/2020Restaurant ManagerStk Steakhouse | New York, NY,
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Correctly calculated inventory and ordered appropriate supplies.
Carefully interviewed, selected, trained and supervised staff.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained safe working and guest environment to reduce risk of injury and accidents.
02/2016 to 04/2019Operations ManagerEnterprise Information Services | Sonoma, CA,
Implemented policies and standard operating procedures for continuous improvement.
Solved customer concerns and complaints quickly and effectively to drive outstanding customer service rates.
Coordinated merchandising, promoted new products and increased brand awareness.
Directed teams and communicated goals within an established framework.
Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
Directed training and performance monitoring for 45 staff members.
Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
Billed out service tickets in repair shop on a daily basis to assist Customer Service Manager in Love's Truck Tire Care department.
Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
Oversaw the preparation and distribution of promotional materials and flyers.
Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Accurately completed service reports and warranty forms.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
10/2009 to 09/2014General ManagerFray Fitness | Memphis, TN,
Completed routine store inventories.
Optimized store displays and appearance via strategic merchandising.
Managed all aspects of store operations, organization, maintenance and purchasing functions.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Stocked and replenished merchandise according to store merchandising layouts.
Mentored new sales associates to contribute to the store’s positive culture.
Prioritized helping customers over completing other routine tasks in the store.
Submitted orders for new inventory.
Resolved customer service issues promptly.
Trained new employees on proper protocols and customer service standards.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Answered customer telephone calls promptly and in an appropriate manner.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Built relationships with customers to increase likelihood of repeat business.
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