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restaurant manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Experienced manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 2 years of progressive leadership experience.

Experienced in customer service with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of industry and training in procedures. Motivated to learn, grow and excel in management.

Reliable employee seeking Management position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.

Skills
  • Front of House Management
  • Menu Pricing and Writing
  • Labor and Overhead Cost Estimation
  • Staffing and Sales Reporting
  • Delegating Assignments and Tasks
  • Investigating Complaints
  • Performance Improvement
  • Employee Performance Evaluations
  • Fire Safety Regulations
  • Monitoring Food Preparation
  • Supply Ordering and Management
  • Health Code Compliance
  • Equipment Maintenance
  • Managing Deliveries
  • Money Handling
  • Staff Scheduling
  • Anticipating Problems
  • Database Interface and Query Software
  • Table Layout
  • Station Preparation
  • Dining Reservations
  • Complex Problem-Solving
  • Safe Food Handling Practices
  • Strategic Goals
  • Reconciling Differences
  • Thorough Knowledge of Product
  • Management of Financial Resources
  • Payroll Submission
  • Active Listening
  • Menu Planning
  • Disciplinary Action
  • Employee Presentations
  • Restaurant Operation
  • Operations and Procedural Knowledge
  • Patron Satisfaction
  • Inventory Control Processes
  • Time Management
  • Food Challenges
  • Exhibit Knowledge
  • Strategic Methods
  • Customer Retention
  • Social Perceptiveness
  • Judgment and Decision-Making
  • Marketing and Advertising
  • Learning Strategies
  • Food Preparation and Safety
  • Customer Service Best Practices
  • Work Assignments
  • Guest Relations
  • Critical Thinking
  • Suggestive Selling
  • Profit and Loss Reporting
  • Food Plating and Presentation
  • POS Terminal Operations
  • Teamwork and Collaboration
  • Social Media Platforms
  • Catering Services
  • Inventory Management Software
  • Equipment Preparation
  • Billing and Payment Processing
  • Problem-Solving
  • Negotiation
  • Monitoring
  • Speaking
  • Instructing
  • Coordination
  • Writing
  • Service-Orientation
Work History
06/2022 to 09/2022
Restaurant Manager Ols Hotels & Resorts Hollywood, CA,
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.
  • Interacted positively with customers while promoting hotel facilities and services.
08/2021 to 06/2022
Restaurant Waitress Get-N-Go Tea, SD,
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
07/2020 to 08/2021
Sales Cashier 7-eleven City, STATE,
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Set up new sales displays each new promotion.
  • Conducted inventory counts by adding each item in stock and documenting in paperwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
06/2015 to 07/2020
Restaurant Waitress Dennys Restaurant City, STATE,
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Expected in
GED : Basic Studies
Workforce Development MI - ,
GPA:

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Resume Overview

School Attended

  • Workforce Development MI

Job Titles Held:

  • Restaurant Manager
  • Restaurant Waitress
  • Sales Cashier
  • Restaurant Waitress

Degrees

  • GED

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