LiveCareer-Resume

restaurant manager resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Food Service Background
  • Full Service Restaurant Background
  • Hiring and Training
  • Food Preparation and Safety
  • Order Delivery Practices
  • Business Operations Expertise
  • Conflict Resolution Techniques
  • Customer Service Best Practices
  • Labor and Food Cost Control
  • Staff Development Talent
  • Operations and Procedural Knowledge
  • Restaurant Promotion Management
  • Inventory Control
  • Regulatory Compliance
  • Customer Loyalty
  • Accounts Payable and Accounts Receivable
  • Employee Schedule Management
  • Dynamic, Friendly Hostess
  • Staff Supervision
  • Performance Improvement
  • Organization and Prioritization
  • Training and Development
  • Work Assignments
  • Staff Scheduling
  • Purchasing and Cost Control
  • Shift Management
  • Complaint Resolution
  • Compliance Requirements
  • Control Inventory Costs
  • Teamwork and Collaboration
  • Community Events
  • Station Preparation
  • Cook Foods
  • Front of House Management
  • Chef Consultations
  • Strategic Methods
  • Fire Safety Regulations
  • Serve Customers
  • Staffing and Sales Reporting
  • Guest Relations
  • Food Allergies
  • Database Interface and Query Software
  • Delegating Assignments and Tasks
  • Billing and Payment Processing
  • Liquor Law Compliance
  • Counting Money
  • Maintain Food Safety
  • Safe Food Handling Practices
  • Managing Reservations and Large Parties
  • Strategic Goals
  • Reconciling Differences
  • Exhibit Knowledge
  • Patron Satisfaction
  • Anticipating Problems
  • Food and Beverage Orders
  • Menu Pricing and Writing
  • Employee Presentations
  • Profit and Loss Reporting
  • Supply Ordering and Management
  • Disciplinary Action
  • Waste Reduction
  • Monitoring Food Preparation
  • Calm and Pleasant Demeanor
  • Managing Deliveries
  • Manage Promotions
  • Thorough Knowledge of Product
  • Investigating Complaints
  • POS Terminal Operation
Work History
09/2009 to Current Restaurant Manager Westgate Resorts | , , Lake Charles
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
11/2007 to 08/2009 Bartender/server Three Rivers Casino | , , Lake Charles, LA
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
12/2004 to 10/2007 Kitchen Worker San Manuel Indian Bingo & Casino | , , Lake Charles
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Adhered to procedures in preparing food items.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Expected in to to High School Diploma | Deridder High School, Deridder, LA GPA:
Skills
  • Food Service Background
  • Full Service Restaurant Background
  • Hiring and Training
  • Food Preparation and Safety
  • Order Delivery Practices
  • Business Operations Expertise
  • Conflict Resolution Techniques
  • Customer Service Best Practices
  • Labor and Food Cost Control
  • Staff Development Talent
  • Operations and Procedural Knowledge
  • Restaurant Promotion Management
  • Inventory Control
  • Regulatory Compliance
  • Customer Loyalty
  • Accounts Payable and Accounts Receivable
  • Employee Schedule Management
  • Dynamic, Friendly Hostess
  • Staff Supervision
  • Performance Improvement
  • Organization and Prioritization
  • Training and Development
  • Work Assignments
  • Staff Scheduling
  • Purchasing and Cost Control
  • Shift Management
  • Complaint Resolution
  • Compliance Requirements
  • Control Inventory Costs
  • Teamwork and Collaboration
  • Community Events
  • Station Preparation
  • Cook Foods
  • Front of House Management
  • Chef Consultations
  • Strategic Methods
  • Fire Safety Regulations
  • Serve Customers
  • Staffing and Sales Reporting
  • Guest Relations
  • Food Allergies
  • Database Interface and Query Software
  • Delegating Assignments and Tasks
  • Billing and Payment Processing
  • Liquor Law Compliance
  • Counting Money
  • Maintain Food Safety
  • Safe Food Handling Practices
  • Managing Reservations and Large Parties
  • Strategic Goals
  • Reconciling Differences
  • Exhibit Knowledge
  • Patron Satisfaction
  • Anticipating Problems
  • Food and Beverage Orders
  • Menu Pricing and Writing
  • Employee Presentations
  • Profit and Loss Reporting
  • Supply Ordering and Management
  • Disciplinary Action
  • Waste Reduction
  • Monitoring Food Preparation
  • Calm and Pleasant Demeanor
  • Managing Deliveries
  • Manage Promotions
  • Thorough Knowledge of Product
  • Investigating Complaints
  • POS Terminal Operation
Work History
09/2009 to Current Restaurant Manager Darrell’s | ,
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
11/2007 to 08/2009 Bartender/server Darrell’s | ,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
12/2004 to 10/2007 Kitchen Worker Darrell’s | ,
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Adhered to procedures in preparing food items.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Resume Overview

School Attended

  • Deridder High School

Job Titles Held:

  • Restaurant Manager
  • Bartender/server
  • Kitchen Worker

Degrees

  • High School Diploma

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