Restaurant Manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Skilled General Sales Manager ready to apply 15 years of progressive experience to challenging new role at Home Advisor. Deep understanding of market trends, customer needs and effective sales strategies.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Front Desk Manager, 12/2012 - 12/2015 Wyndham Worldwide – Scottsdale, AZ,
Managed customer complaints and rectified issues to complete satisfaction.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Arranged special accommodations for guests to maintain optimal satisfaction.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Created and optimized employee schedules to secure proper coverage for all shifts.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Provided concierge services for guests as needed.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Managed guest check-in and check-out procedures, reservations and payments.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Performed balancing of hotel accounts at the end of the day.
Oversaw cash and credit card payment transactions at the front desk.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Facilitated front desk operations for busy high-volume hotel.
Completed financial audits on a scheduled basis.
Secured guest valuables in main safe or individual boxes.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Trained front office personnel in fire, life, and other emergency procedures.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Sales Recruiter, 01/2014 - 01/2015 Rush Enterprises – Huntley, IL,
Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
Reviewed referral candidates and contacted qualified individuals to request applications.
Sourced, qualified and conducted screening interviews with job candidates.
Managed and updated recruitment ATS and CMS software.
Re-created hiring goals and objectives in difficult markets to address staffing issues.
Contacted all job applicants to inform of application status.
Placed more than [Number] candidates annually, including those seeking highly-targeted leadership positions.
Generated more than $[Amount] in placement revenue through execution of [Number] targeted talent searches.
Tracked personal and financial information of employees with [Software] and [Software].
Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
Shared information about [Type] training and job opportunities with school representatives, public officials and community liaisons.
Led recruitment team and trained, mentored and developed new advisors.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
Filled [Number] positions that were vacant for [Timeframe] within [Timeframe].
Performed professional and technical recruiting in areas of skilled trade, finance and IT.
Managed full cycle recruiting processes for more than [Number][Type] vacancies each quarter.
Brought in well-qualified, multifaced job candidates to fill open positions.
Maintained current calendar of job fairs and employment opportunities in each state.
Displayed and distributed [Client] marketing and advertising materials and participated in educational presentations for general recruitment purposes.
Snack Sales, 12/2007 - 12/2014 North Lamar Independent School District – City, STATE,
Offered product and service consultations and employed upselling techniques.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
GED: , Expected in 05/1997 - Paris Junior College - Paris, TX GPA:
: , Expected in - Paris Junior College - Paris, TX GPA:
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