restaurant manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experienced Restaurant Manager successful at overseeing a high-volume, $1,000,000 dollar gross sales restaurant. Versed in planning daily operations, staffing and inventory management.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Food service professional with several years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

  • Customer service best practices
  • Restaurant operations management
  • Supervisory skills
  • Customer-oriented
  • Honed marketing skills
  • Hiring and training
  • Brand standards promotion
07/2018 to Current Restaurant Manager The Boar's Head | Charlottesville, VA,
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
07/2017 to 07/2018 Technical Support Specialist Alchemy Systems | Dallas, TX,
  • Leveraged tools, resources and company procedures to address and diagnose problems.
  • Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
  • Assisted sales and business development managers with explaining technical systems to end users.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
08/2016 to 06/2017 IT Technician Community Health System | Knoxville, TN,
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
04/2015 to 07/2016 Produce Associate Spartannash | Sparta, MI,
  • Assisted customers based on currently available product, promotional and policy information.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Operated different grocery store equipment including balers, power jacks and slicing machines.
  • Prepared cut vegetables and fruits and packaged for purchase.
Education and Training
Expected in 05/2004 to to High School Diploma | Port Angeles High School, Port Angeles, WA GPA:
Expected in 05/2006 to to Associate of Arts | General Peninsula College, Port Angeles, WA GPA:
Expected in to to | Information Technology North Olympic Peninsula Skills Center, Port Angeles, GPA:

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Resume Overview

School Attended

  • Port Angeles High School
  • Peninsula College
  • North Olympic Peninsula Skills Center

Job Titles Held:

  • Restaurant Manager
  • Technical Support Specialist
  • IT Technician
  • Produce Associate


  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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