restaurant manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Monitoring Food Preparation
Investigating Complaints
Supply Ordering and Management
Employee Performance Evaluations
Menu Pricing and Writing
Database Interface and Query Software
Delegating Assignments and Tasks
Money Handling
Staff Scheduling
Health Code Compliance
Customer Service Best Practices
Operations and Procedural Knowledge
Accounts Payable and Accounts Receivable
Safe Food Handling Practices
Restaurant Operation
Calm and Pleasant Demeanor
Calendar and Scheduling Software
Work Planning and Prioritizing
Billing and Payment Processing
POS Terminal Operations
Medical Billing and Collections
Microsoft Office 365
Work History
Restaurant Manager, 10/2021 to 08/2022 First Watch Restaurants – Joplin, MO,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Purchased adequate quantities of food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Prepared for and executed new menu implementations.
Medical Front Office Receptionist, 10/2018 to 10/2021 U.S. Physical Therapy – Springfield, MO,
Completed clerical duties and tasks for clinic administration.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Helped patients complete necessary medical forms and documentation.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Organized paperwork such as charts and reports for office and patient needs.
Responded to correspondence from insurance companies to verify patient's coverage.
Supported office staff and operational requirements with administrative tasks.
Expertly managed planning, scheduling and coordination of outpatient procedures.
Educated patients about surgeries and provided treatment plan documentation.
Verified insurance coverage and obtained pre-authorizations.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Received and routed laboratory results to correct clinical staff members.
Counseled debtors on payment options and arranged installment agreements.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Restaurant Manager, 05/2010 to 10/2018 First Watch Restaurants – Osage Beach, MO,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Legal Secretary, 04/2001 to 11/2006 Ufg Insurance – Westminster, CO,
Organized files for court proceedings.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Received and placed telephone calls to clients and prospective clients.
Diligently edited legal correspondence for grammar and spelling.
Screened telephone calls and forwarded to appropriate departments.
Obtained signatures from attorneys for legal documents.
Transcribed legal documents and phone conversations.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Filed documents with courts on behalf of attorney.
Developed and maintained filing and retrieval systems.
Created, indexed and maintained client binders.
Answered and directed calls using multi-line switchboard.
Education
Diploma In Business Healthcare Technology: Health Information Technology, Expected in 10/2021 to Georgia Northwestern Technical College - Rock Spring, GA, GPA:
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