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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking, dedicated, hands on restaurant professional with 10+ years experience in a full service, high-volume restaurant facility. Extensive experience with large parties, banquets, special events, staff development and training.

Skills
  • Thrives in high-volume, fast-paced environment
  • Strong work ethic
  • Valid CA drivers license
  • Own transportation
  • Skilled in recruiting, training and supervising new staff
  • Team player-fill in wherever help is needed
  • Inventory control management
  • Aloha POS system operation
  • Expert knowledge of handling administration and paperwork
Work History
03/2014 to 06/2017
Restaurant Manager The Galt House Hotel Louisville, KY,
  • Led and directed employees on effective methods, operations and procedures.
  • Created and implemented an employee training manual with coinciding tests for all F.O.H new hires.
  • Filled in to serve, host and cook when short staffed.
  • Carefully interviewed, selected, trained and supervised staff.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Cut multiple liquor cost prices per bottle.
01/2010 to 02/2014
Restaurant Manager The Galt House Hotel Louisville, KY,
  • Managed and led 50+ employees in a high volume restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Promoted business through participation in and sponsorship of community events.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Organized special events in the restaurant -including banquets, receptions, promotions, corporate luncheons as well as the restaurants annual holiday party for employees and their families.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
09/2006 to 01/2010
Hostess & Server Charley Browns Steakhouse City, STATE,


  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Responsible for all to-go orders.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Served brunch that yielded up to $10,000 on shift.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Prepared dining room and bar area for special upcoming functions by setting up, decorating and generating special group menus.
  • Cultivated warm relationships with regular customers and maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic, full-service restaurant while maintaining calm, professional demeanor
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
11/2009 to 11/2009
Waitress for Breeders Cup Santa Anita Race Track City, STATE,
  • Greeted guests, taking and delivering food and drink orders in a timely manner.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
Expected in
: Early Childhood Education
Rio Hondo College - Whittier, CA
GPA:
Expected in
High School Diploma:
Independence High School - Alhambra, CA,
GPA:

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Resume Overview

School Attended

  • Rio Hondo College
  • Independence High School

Job Titles Held:

  • Restaurant Manager
  • Restaurant Manager
  • Hostess & Server
  • Waitress for Breeders Cup

Degrees

  • High School Diploma

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