Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Seasoned Restaurant Manager offering solid background of building and leading successful restaurant teams to handle more than 300 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Restaurant with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Passionate, spirited and classically trained culinary professional,

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.

  • Customer service best practices
  • Stable work history
  • Supervisory skills
  • Full service restaurant background
  • Influencing and persuasive
  • Adaptable
  • Employee recruitment expertise
  • Staff development talent
  • Restaurant operations management
  • Honed marketing skills
  • Customer-oriented
  • Labor and food cost control
  • Hiring and training
  • Brand standards promotion
  • Organization and prioritization
  • Proven sales record
  • Experience
    04/2016 to 05/2019
    Restaurant Manager Tommy Bahama Katy, TX,
    • Mentored front of house personnel on company policies customer service techniques and professional communication.
    • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
    • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
    • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
    • Championed 100% guest satisfaction by providing excellent dining experience.
    • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
    • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
    • Trained workers in every position, including food preparation, money handling and cleaning roles.
    • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
    • Regularly updated computer systems with new pricing and daily food specials.
    • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
    • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
    • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
    • Built revenue by delivering innovative catering services, leading region in catering sales.
    • Handled escalated customer complaints to provide full resolutions and promote loyalty.
    • Developed and maintained exceptional customer service standards.
    • Scheduled and directed staff in daily work assignments to maximize productivity.
    • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
    • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
    • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
    • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
    • Efficiently resolved problems or concerns to satisfaction of all involved parties.
    • Optimized profits by controlling food, beverage and labor costs daily.
    • Built sales forecasts and schedules to reflected desired productivity targets.
    • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
    Fast Food Manager Vera Bradley, Inc. Knoxville, TN,
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Attended departmental meetings, providing feedback to enhance future performance.
    • Recognized by management for providing exceptional customer service.
    • Earned reputation for good attendance and hard work.
    • Improved customer satisfaction by finding creative solutions to problems.
    • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
    • Handled all delegated tasks, including [Task] and [Task
    • Executed new training initiative to improve skills and develop leaders from within.
    • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
    • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
    • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
    • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
    • Coached new team members on job tasks and performance strategies.
    • Oversaw personnel recruitment, performance and scheduling.
    • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
    • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
    • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
    • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
    • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
    • Analyzed employee workloads to meet seasonal fluctuation needs.
    • Greeted and assisted all customers daily in high-traffic retailer.
    • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
    • Coordinated day-to-day and long-term activities within various business platforms.
    • Led employee performance reviews and discussed improvement strategies with each team member.
    Assistant Manager Arby's City, STATE,
    • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
    • Enforced company policies and procedures to strengthen operational standards across departments.
    • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
    • Coached and mentored employees by delivering training, guidance and performance monitoring.
    • Evaluated employee performance and developed improvement plans.
    • Cultivated customer loyalty by training team members in industry-leading service standards.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
    • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
    • Completed inventory audits to identify losses and project future demands.
    • Organized schedules, workflows and shift coverage to meet expected business demands.
    • Enhanced sales by implementing merchandising and promotional improvements.
    • Supported sales management initiatives to optimize business development.
    • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
    • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
    • Collaborated with store manager to develop strategies for achieving sales and profit goals.
    • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
    • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
    • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
    • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
    • Delegated daily tasks to team members to optimize team productivity.
    • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
    • Managed personnel scheduling, facilitating adequate coverage to meet demand.
    Education and Training
    Expected in 06/1980
    High School Diploma:
    ClaireKohala High School - Kapaau, HI

    National Conflict Resolution Center, San Diego, CA

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    School Attended

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