Restaurant Manager Resume Example Company Name - Jacksonville, North Carolina

RESTAURANT MANAGER

Summary

Innovative Restaurant Manager with more than 6 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Eager to advance performance within service management role by applying tireless dedication.

Skills

Restaurant operations management
Customer service best practices
Adaptable
Proven sales record
Staff development talent
Hiring and training
Influencing and persuasive
Menu development

Labor and food cost control
Supervisory skills
Brand standards promotion
Customer-oriented
Organization and prioritization
Stable work history
Full service restaurant background
Employee recruitment expertise

Experience

Company Name | City, StateRestaurant Manager04/2020 - Current

Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Optimized profits by controlling food, beverage and labor costs daily.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Scheduled and directed staff in daily work assignments to maximize productivity.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Company Name | City, StateAssistant General Manager05/2014 - 04/2020

Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Efficiently met business targets to provide streamlined operations performance.
Motivated and led team members to work together to achieve targets.
Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Monitored cash intake to eliminate discrepancies.
Assessed customer needs and requirements to effectively provide product pricing.
Identified customer needs and delivered relevant product solutions and promotions.
Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Planned and updated menus to capitalize on changing trends in customer preferences.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
Worked with management to plan and implement special events to boost customer numbers and profits.
Generated sales by executing sales cycle processes from prospecting to contract negotiations.
Analyzed sales presentations to cultivate projects that communicated product quality and market comparison.

Company Name | City, StateCashier04/2018 - 01/2019

Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed returned items in accordance with store policy.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Learned roles of other departments to provide coverage and keep store operational.

Company Name | City, StateCashier08/2017 - 01/2018

Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Inspected items for damage and obtained replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.

Education and Training

Niceville Senior High School | City, StateHigh School Diploma06/2015

Northwest Florida State College | City, StateAssociate of Arts

Resume Overview

School Attended

Niceville Senior High School
Northwest Florida State College

Job Titles Held:

Restaurant Manager
Assistant General Manager
Cashier

Degrees

High School Diploma
Associate of Arts

Restaurant Manager Resume Example

Resume Score: 80%

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