Restaurant Manager Resume Example
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RESTAURANT MANAGER
Summary
Dynamic Server with 24 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Sociable Bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
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Experience
Restaurant Manager02/2007 to 04/2020Darden Restaurants, Inc.Kenner , LA
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Developed and maintained exceptional customer service standards.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Detailed hands-on requirements for performing preventive maintenance and repairs to work together with on-site maintenance team and maintain with vendors equipment.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Regularly updated computer systems with new pricing and daily food specials.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Collaborated with corporate trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Worked closely with corporate team, chef and cooks to determine menu plans for special events or occasions.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Estimated potential worker issues to produce detailed resource documentation.
Bartender05/2005 to 01/2007Olive GardenClackamas , OR
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Reinvented classic cocktails wit specialty drinks of Clicks Billiards standards and customer desires to complement new menu options.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Prepared and served over 300 drinks per shift in high-volume Bar and club environment.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Offered preferred tables and other special accommodations to VIP customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed up to 50 customers per shift while simultaneously assisting 2-3 restaurant servers.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Reduced inventory losses by creating new drink menu items to move older products.
- Monitored patrons to keep alcohol consumption at designated levels.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Bartender09/2000 to 07/2005Olive GardenCleveland , TN
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Prepared and served over 70 drinks per shift in high-volume bar environment.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored patrons to keep alcohol consumption at designated levels.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Education and Training
GEDEastfeild CCCity
Additional Information
Familiar with Microsoft Office and Programs associated with ex Excel and others of the like
POS Aloha, Squirrel, IPAD and Doordash for Inventory programs and Delivery Partners Service
Fast learner, great communicator, organized, safety and sanitation a must! Detail oriented and excellent memory of guests preferences, and putting name with a face.
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Resume Strength
- Length
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Resume Overview
School Attended
- Eastfeild CC
Job Titles Held:
- Restaurant Manager
- Bartender
Degrees
- GED
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