LiveCareer-Resume

restaurant manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Experienced restaurant manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 100 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Highly proactive manager with 20 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Skills
  • Food preparation and safety
  • Performance improvement
  • Staff management
  • Staff scheduling
  • Food service background
  • Order delivery practices
  • Cost-controls
  • Inventory control and record keeping
  • Point of Sale (POS) system operation
  • Trained in performance and wage reviews
  • Conflict resolution techniques
  • Service-oriented
  • Natural leader
Work History
01/2013 to Current
Restaurant Manager Jack In The Box, Inc. Tustin, CA,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Prepared for and executed new menu implementations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Achieved highest employee retention rate in region.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
07/2011 to 12/2012
Restaurant Manager Jack In The Box, Inc. Victorville, CA,
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
to
Restaurant Manager Jack In The Box, Inc. Walla Walla, WA,
  • Led and directed team members on effective methods, operations and procedures.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
to
Owner/Manager Buzz Cut Lawns City, STATE,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Monitored local market conditions to set accurate product pricing and take advantage of emerging trends.
  • Consulted with customers to assess needs and propose optimal lawn/landscapingsolutions.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Expected in to to
Bachelor of Science: Criminal Justice
University of Nevada - Las Vegas - Las Vegas, NV
GPA:
Accomplishments
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Consistently received a 100% rate of customer satisfaction.
  • Recognized for outstanding customer service.

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Resume Overview

School Attended

  • University of Nevada - Las Vegas

Job Titles Held:

  • Restaurant Manager
  • Restaurant Manager
  • Restaurant Manager
  • Owner/Manager

Degrees

  • Bachelor of Science

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