Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Excellent time management skills
Effective workflow management
Exceptional telephone etiquette
Excellent attention to details
to Current Milano Italian Restaurant – Norwood,
Ensure employees comply with health and food safety standards and regulations * Investigate and resolve complaints regarding food quality or service * Schedule staff hours and assign duties * Maintain budgets and review financial transactions * Establish standards for personnel performance and customer service.
Besides coordinating activities and dining room staff, managers ensure that customers are served properly and in a timely manner.
Monitor orders in the kitchen and, if needed, they work with the chef to remedy any delays in service.
During busy periods, they may expedite the service by helping to serve customers, cashiering, or cleaning tables.
Add up the cash and charge slips and secure them in a safe place.
Also lock up the establishment; check that ovens, grills, and lights are off; and switch on the alarm system.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Adhered to all confidentiality requirements at all times.
Greet customers and determine what each customer wants or needs * Recommend merchandise based on customers' wants and needs * Explain the use and benefit of merchandise to customers * Answer customers' questions * Show how merchandise works, if applicable * Add up customers' total purchases and accept payment * Know about current sales and promotions, policies about payments and exchanges, and security practices.
In addition to helping customers find and select items to buy, process the payment for the sale, operating cash registers.
Depending on the hours they work, retail salespersons may have to open or close cash registers.
This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers.
They may also make deposits at a cash office, In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.
In addition, recognize security risks and thefts and understand their organization's procedures for handling thefts-procedures that may include notifying security guards or calling police.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Exchange merchandise for customers and accept returns.
Sell or arrange for delivery.
Prepare merchandise for purchase or rental., Inventory stock and requisition new stock., Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items., Prepare sales slips or sales contracts.
Ticket, arrange and display merchandise to promote sales., Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Greet customers and ascertain what each customer wants or needs.
Help customers try on or fit merchandise.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Bag or package purchases.
Clean shelves, counters, and tables.
Demonstrate use or operation of merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Rent merchandise to customers.
Bookkeeping Clerk/Computer Room04/1993
to 08/2001 The Home Deport – Kannapolis,
Enter (post) financial transactions into the appropriate computer software * Receive and record cash, checks, and vouchers * Put costs (debits) and income (credits) into the software, assigning each to an appropriate account * Produce reports, such as balance sheets (costs compared with income), income statements, and totals by account * Check for accuracy in figures, postings, and reports * Reconcile or note and report any differences they find in the records.
Responsible for all of an organization's accounts, known as the general ledger.
Record all transactions and post debits (costs) and credits (income).
Also produce financial statements and other reports for supervisors and managers.
Prepare bank deposits by compiling data from cashiers, verifying receipts, and sending cash, checks, or other forms of payment to the bank.
2 Years at College or a Technical or Vocational School Business: Busniess1 2003Stanly County Community College-
Coursework in Operations Management
High School Diploma: 1 1984South Stanly High School-
Certification Title: 1 1General High School-
National Restaurant Association