Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Customer service and sales expert who identifies customer needs and delivers solutions to problem

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Retail Sales Associate versed in merchandising, display design and customer relations.

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

  • Cash handling accuracy
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Personnel training and development
  • Staff Scheduling
  • Point of Sale (POS) system operation

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Recognized as one of the top ten Restaurant Managers in a 40-store chain in the east coast region.

Maintained daily cleanliness of broiler and fryers.Answered telephone calls and responded to inquiries.Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned and sterilized equipment and facilities.Cleaned garbage cans with water or steam.Filled beverage and ice dispensers.Greeted each customer with friendly eye contact.Kept dining room and kitchen area clean by performing cleaning and laundry duties.Kept ice bins full.Placed clean dishes, utensils and cooking equipment in storage areas.Stocked service stations with items such as ice, napkins and straws.Stored food in designated containers and storage areas to prevent spoilage.Swept and scrubbed floors.Washed dishes, glassware, flatware, pots and/or pans using dishwashers or by hand.Weighed and measured ingredients.Wiped tables and seats with dampened cloths and replaced dirty tablecloths.Trained kitchen staff on proper use of equipment, food handling and portion sizing.Cooked food properly and in a timely fashion while using safety precautions.Packaged take-out foods and served food to customers.Prepared special diet foods, salads, desserts, and other nourishments.Provided guests with menus.Removed trays and stacked dishes for return to kitchen.Responded to resident or guest complaints regarding food or service.Set tables with clean linens, condiments, and other supplies.

Restaurant Manager, 09/2013 to 06/2015
Red LobsterRiverside, CA,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Carefully prepared weekly payroll to keep up with projected revenue for the week.Regularly updated computer systems with new pricing and daily food specials.Counseled and disciplined staff when necessary.

Customer Servicer Cashier, 08/2013 to 09/2013
Ncr CorporationGrand Rapids, MI,

Computed sales prices, total purchases and processed payments.Placed special orders and called other stores to find desired items.

Operated a cash register to process cash, check and credit card Helped customers select products that best fit their personal needs.

Consulted with customers on the latest styles and trends.Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Customer Service Supervisor, 04/2007 to 09/2013
Palace Truck StopCity, STATE,

Recommended and helped customers select merchandise based on their needs.

Exchanged returned merchandise for customers quickly and efficiently.

Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Computed sales prices, total purchases and processed payments.

Maintained friendly and professional customer interactions.Operated a cash register to process cash, check and credit card transactions.

High School Diploma: English, Expected in 1984
Walter L Cohen - New Orleans, La

Coursework in Marketing and Advertising

Seminar on Retail Advertising

Certificate in Baking and Pastry Arts

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  • Walter L Cohen

Job Titles Held:

  • Restaurant Manager
  • Customer Servicer Cashier
  • Customer Service Supervisor


  • High School Diploma

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