Restaurant Manager Resume Example Class 302

RESTAURANT MANAGER

Summary

Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Versatile leader with skills in multitasking, planning and communication. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Skills

Restaurant operations management
Full service restaurant background
Organization and prioritization
Customer service best practices
Employee recruitment expertise

Stable work history
Customer-oriented
Hiring and training
Bilingual in Chinese

Experience

Restaurant Manager|Class 302 - Rowland Heights, CA|08/2010 - Current

Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Managed accounts payable, accounts receivable and payroll.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Kept facility and equipment in good working condition.
Estimated supply requirements based on historical needs.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Ensured proper cleanliness was maintained in all areas of bar and front of house.
Handled escalated customer complaints to provide full resolutions.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Developed and maintained exceptional customer service standards.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Office Assistant|Smart Easy F. Inc. Sup Trading - City of Industry, CA|01/2013 - 09/2014

Created and maintained spreadsheets and developed administrative and logistical reports.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Collected payments, issued receipts and updated accounts to reflect new balances.
Routed agreements, contracts and invoices through signature process.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Answered phones to direct callers, schedule appointments and provide general office information.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Front Desk Clerk|Auto Boutique - San Gabriel, CA|03/2010 - 03/2012

Warmly greeted incoming guests, met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Upsold packages and additional services to customers to drive business revenue.
Maintained clean and presentable reception area to maintain professional business reputation.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Restaurant Hostess|DIN TAI Fung Restaurant Inc. - Arcadia, CA|02/2009 - 03/2010

Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Notified servers after seating parties in section for prompt service.

Education and Training

California State Polytechnic University, Pomona|Pomona, CASome College (No Degree): International Business

Resume Overview

Companies Worked For:

Class 302
Smart Easy F. Inc. Sup Trading
Auto Boutique
DIN TAI Fung Restaurant Inc.

School Attended

California State Polytechnic University, Pomona

Job Titles Held:

Restaurant Manager
Office Assistant
Front Desk Clerk
Restaurant Hostess

Degrees

Some College (No Degree) : International Business

Restaurant Manager Resume Example

Resume Score: 80%

Resume Overview

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