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Restaurant Manager Resume Example

Resume Score: 80%

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RESTAURANT MANAGER
Professional Summary
Dedicated, hardworking customer service professional with extensive daily planning and operations experience. Skilled in staff training and development. Developed a sense of ownership through years of management experience, which reflects on current career standings. 
Skills
  • Natural leader
  • Self-motivated
  • Management experience
  • Ability to multitask
  • Point of Sale (POS) system operation
  • Excellent communication/public relations skills
  • Works well under stressful situations
  • Influential 
Work History
Restaurant Manager, 03/2010 to 11/2014
Company Name – City, State
  • Scheduled and received produce deliveries, verifying product quality and quantity.
  • Investigated and resolved customer complaints regarding quality of food, service, or accommodations.
  • Managed budget by monitoring labor and food/beverage expenses. 
  • Scheduled staff hours and assigned duties accordingly.
  • Filed records required by government agencies regarding sanitation, labor laws, and food safety.
  • Organized and directed new hire training programs.
  • Evaluated employee performance, while hiring new staff based on the company's specific needs.
  • Enforced company policies and procedures to improve customer service, staff performance, and safety.
Assistant Manager, 10/2013 to 06/2014
Company Name – City, State
  • Monitored food preparation methods, portion sizes, and presentation to ensure that company standards were met.
  • Maintained food and equipment inventories, correcting any discrepancies. 
  • Assessed staffing needs, recruiting new employees through interviews and the company's hiring process.
  • Coached staff to adhere to the company's policy changes and embrace them.
  • Delegated duties to staff, holding each accountable for making decisions that reflected the mission and vision of the corporation.
  • Culture Committee Representative.

Worked alongside the District Manager, Human Resources Manager, and  Divisional Vice President to develop plans to maximize profitability and  enhance the customer experience.

Lead quarterly manager meetings, presenting trends in sales growth, turnover, customer complaints, and other business priorities.

Route Sales Representative, 11/2014 to Current
Company Name – City, State
  • Manages daily routes by updating customer information, location, and best day/time for service.
  • Provides excellent customer service by meeting Schwan's service metrics (right day, right time, right order).
  • Maintains route growth by building a minimum of two new customers/week and reactivating dormant customers.
  • Enhances the customer experience with a knowledge of product and customer's individual needs.
  • Ensures individual profitability by maintaining $1,100+ sales/day average.
  • Organizes and leads the depot in daily power huddles.
  • Enhances focus on the six business priorities (safety, quality, growth, cost, service, culture) to achieve desired state.
  • Assists Area Manager in implementing Schwan's Method of Operations (MOO).
  • Depot Safety Captain.
  • Leads daily safety meetings focusing on various safety topics.
  • Engages team to create personal accountability for safe decision making.
  • Leads required safety training within depot (lot skills, propane fueling, etc.)
  • Participates in weekly safety conference calls, where appointed safety captains share ideas and practices to strengthen the zone's safety culture. 
  • Certified Depot Training Specialist.

Certified in the RightStart program.

Acts as a mentor for each new hire during and after the duration of the training process.

Works alongside the Area Manager to assist in new product rollout, daily meetings, and recruitment of quality employees.



Education
Kinesiology : Ivy Tech Community College - City, State
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Resume Overview

School Attended

  • Ivy Tech Community College

Job Titles Held:

  • Restaurant Manager
  • Assistant Manager
  • Route Sales Representative

Degrees

  • Kinesiology :

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