Restaurant Manager Resume Example E.M.Bop

RESTAURANT MANAGER

Professional Summary

Toni & Guy hairdressing academy graduate with strong customer service industry experience looking to expand more knowledge in the beauty industry.

Enthusiastic and hardworking hairdresser assistant motivated to serve customers and learn new techniques. Keeps work areas clean and neat for maximum appeal.

Skills

Performance improvement
Training and Development
Conflict Resolution
Ownership
Business Development
Efficient multi-tasker
Staff training/development
Operations management

Relationship building
Staff Management
Strategic Planning
Detail-oriented
Positivity
Responsibility
Customer Relations

Work History

Restaurant Manager, 10/2017 to 12/2020
E.M.Bop – Duluth, GA

Prepared for and executed new menu implementations.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Reconciled cash and credit card transactions to maintain accurate records.
Managed 15+ person team of cooks and back of house staff for high-end BBQ restaurant.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained safe working and guest environment to reduce risk of injury and accidents.

Head Waiter, 04/2017 to 09/2017
Stone Grill – Duluth, GA

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Warehouse Worker, 10/2016 to 03/2017
Anteater's Pest Control – Duluth, GA

Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Loaded, unloaded and moved material to and from storage and production areas.
Updated daily logs with regular shift activities and incident details.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Operated company vehicles and heavy equipment with focus on safety and risk management.

Housekeeping Supervisor, 02/2014 to 08/2016
ASI And CBM – Duluth, GA

Improved process efficiency through effective inventory control in alignment with client standards.
Placed orders for housekeeping supplies and guest toiletries.
Completed schedules, shift reports and other business documentation.
Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Increased employee performance through effective supervision and training.
Adhered to safety protocols by enforcing proper equipment usage.
Evaluated employee performance and developed improvement plans.
Supervised 25+ employees, including scheduling, training and performance monitoring.

Education

High School Diploma: 05/2015
Peachtree Ridge High School - Suwanee, GA

Cosmetology Certificate: 08/2020
Toni & Guy Hairdressing Academy - Marietta, GA

Resume Overview

Companies Worked For:

E.M.Bop
Stone Grill
Anteater's Pest Control
ASI And CBM

School Attended

Peachtree Ridge High School
Toni & Guy Hairdressing Academy

Job Titles Held:

Restaurant Manager
Head Waiter
Warehouse Worker
Housekeeping Supervisor

Degrees

High School Diploma : 05/2015
Cosmetology Certificate : 08/2020

Restaurant Manager Resume Example

Resume Score: 80%

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