Team player with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Restaurant operations management
Labor and food cost control
Stable work history
Medical billing and collections
Billing dispute resolution
Accounts receivable expertise
Petty cash disbursement
Restaurant Manager Odessa, TXSam's BBQ/May 2018 to Current
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Championed 100% guest satisfaction by providing excellent dining experience.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Optimized profits by controlling food, beverage and labor costs daily.
Developed and maintained exceptional customer service standards.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Managed accounts payable, accounts receivable and payroll.
Prepared weekly payroll to keep up with projected weekly revenue.
Obtained highest rating from county health department after implementing food handling procedures.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Built revenue by delivering innovative catering services, leading region in catering sales.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Office Manager Lubbock, TXCharles Gilliam, DDS/Oct 2007 to Mar 2010
Automated office operations, managing patient correspondence, record tracking and data communications in database and case management software.
Created and managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw office financial management, including AP/AR and payroll administration.
Administrative Assistant Lubbock, TXPaul W Johnson, DDS And Jason P White, DDS/Sep 2002 to Oct 2007
Managed scheduling for 7 staff, monitoring resource allocation to provide optimal coverage and service.
Processed financial documents including contracts, expense reports and invoices.
Created and maintained spreadsheets and developed administrative and logistical reports.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Guided administrative and professional staff through computer and software problems.
Facilitated troubleshooting, maintenance and updates for office systems.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Performed complex administrative management of sensitive and confidential issues.
Ensured that appropriate coding is managed to maximize efficiency.
Handled billing related activities focused on medical specialties.
Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Examined claims, records and procedures to grant approval of coverage.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Education and Training
High School DiplomaMonterey High SchoolMay 1993Lubbock, TX
SafeServ Certified: Food Handler
OSHA certification: Construction Safety and Health
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Companies Worked For:
Charles Gilliam, DDS
Paul W Johnson, DDS And Jason P White, DDS
Monterey High School
Job Titles Held:
High School Diploma
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