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Restaurant Manager Resume Example

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RESTAURANT MANAGER
Summary

Innovative Manager with more than 10 years of leadership skills. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Passionate, spirited and classically trained professional, skilled in building relationships and developing high-performing teams. Leader in delivery of strong attention-to-detail and customer service excellent.

High energy I am well known as an efficient and creative leader. I work well under pressure and a certified Conflict Resolution Mediator..

Skilled offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished [Job Title] with [Number]-year proven ability to drive sales growth, reduce costs and build business relations.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions that positively impact the direction and bottom line profits of the business.

Dynamic and performance-driven business professional with high integrity, a strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success in leading successful teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Operational Improvement
  • Project Organization
  • Brand management
  • Administrative support
  • Telephone Skills
  • Writing
  • Sales
  • Customer Service
  • Budgets
  • Employee motivation
  • Relationship Development
  • Organizational Skills
  • General Office Duties
  • Listening
  • Multi Tasking
  • Leadership
  • Teaching
  • Cost Control
  • Energetic
  • Team Building
  • Process Improvement
  • Operational oversight
  • Customer Service
  • Product Development
  • Leadership
  • Creativity
  • Critical Thinking
  • Communications
  • Team Management
  • Issue and conflict resolution
  • Time Management
  • Store Operations
  • Problem Solving
  • Clerical Duties
  • Performance Analysis
  • Communication Skills
  • Quality Assurance
  • Organizational Skills
  • Customer Service
    • Experience
    Mr. Goodcents Subs and Pastas | Overland Park, KSRestaurant Manager04/2017 - 05/2019
    • Mentored front of house personnel on company policies customer service techniques and professional communication.
    • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
    • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
    • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
    • Trained workers in every position, including food preparation, money handling and cleaning roles.
    • Championed 100% guest satisfaction by providing excellent dining experience.
    • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
    • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
    • Increased weekly revenue by [number] percent.
    • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
    • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
    • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
    • Developed and maintained exceptional customer service standards.
    • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
    • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
    • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    • Prepared weekly payroll to keep up with projected weekly revenue.
    • Efficiently resolved problems or concerns to satisfaction of all involved parties.
    • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
    • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
    • Scheduled and directed staff in daily work assignments to maximize productivity.
    • Ensured proper cleanliness was maintained in all areas of bar and front of house.
    Self Employed | Manchester, WAMedical Assistant/Caregiver06/2015 - 03/2016
    • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
    • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
    • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
    • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
    • Helped clients maintain daily living standards by assisting with personal hygiene needs.
    • Ambulated individuals with safe and effective strategies around home, public and medical locations.
    • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
    • Monitored vital signs and medication use, documenting variances and concerning responses.
    • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
    • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
    • Provided patients with transportation to and from doctor appointments.
    • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
    • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
    • Worked to improve patient outlook and daily living through compassionate care.
    • Coordinated with doctors and registered nurses to develop care plans for patients.
    • Monitored clients' progress to report necessary changes.
    • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
    • Cooked appetizing and satisfying meals and snacks.
    • Administered all necessary medications as directed by care plan.
    • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
    • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
    • Maintained clean and well-organized environment to promote client happiness and safety.
    • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
    • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
    U.S. Navy | Orlando, FLU.S. Navy Enlisted10/1980 - 03/1993
    • Improved operations by working with team members and customers to find workable solutions.
    • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
    • Performed site evaluations, customer surveys and team audits.
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Created agendas and communication materials for team meetings.
    • Attended departmental meetings, providing feedback to enhance future performance.
    • Liaised between internal and external stakeholders, providing updated project status and performance reports.
    • Arranged domestic and international travel, hotel and transportation needs for staff.
    • Created and maintained spreadsheets and developed administrative and logistical reports.
    • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
    • Processed financial documents including contracts, expense reports and invoices.
    • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
    • Created PowerPoint presentations used for business development.
    • Facilitated troubleshooting, maintenance and updates for office systems.
    • Maintained up-to-date department organizational chart.
    • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
    • Collected, calculated and reported on expenditure and statistical data to inform senior management.
    • Performed complex administrative management of sensitive and confidential issues.
    • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
    • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
    • Scheduled and coordinated meetings and calendars of high-level decision-makers.
    South Park Greens | Port Orchard, WACommunity Manager
    • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
    • Efficiently managed 6-person staff consisting of maintenance, activities and security personnel.
    • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
    • Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
    • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
    • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
    • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
    • Boosted tenant retention by addressing issues to achieve speedy resolution.
    • Improved NOI through rent growth and expense management.
    • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
    • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
    • Supervised [Number] employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
    • Spearheaded special projects through effective emergency resolution.
    • Gathered information from residents and devised successful resolutions.
    • Oversaw repairs and enhancements by working closely with maintenance staff.
    • Recommended property improvements based on detailed evaluations of current property conditions.
    • Aided team during construction, interior renovation and property rehabilitation projects.
    • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
    • Updated resident accounts with latest personal information and recent payments.
    • Drove facility growth and increased resident morale by planning special activities.
    • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
    • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
    Education and Training
    Kohala High School | Kapaau, HIHigh School Diploma06/1980
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    Resume Overview

    Companies Worked For:

    • Mr. Goodcents Subs and Pastas
    • Self Employed
    • U.S. Navy
    • South Park Greens

    School Attended

    • Kohala High School

    Job Titles Held:

    • Restaurant Manager
    • Medical Assistant/Caregiver
    • U.S. Navy Enlisted
    • Community Manager

    Degrees

    • High School Diploma

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