Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
  • Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations.
  • Demonstrated team leader with excellent staff management skills. Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country.
  • Driven to raise standards for fine dining and all aspects of guest relations. Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 3,000 customers on board ship hourly having meal during busy hours at the buffet and in the formal dining room and Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
  • Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Highly proactive manager with [28] years of experience in team leadership in [Hotel] industry. Background includes sales, management and customer service in fast-paced settings.
  • Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
  • Experienced Restaurant Manager with over [28] years of experience in [Food & Beverages]. Excellent reputation for resolving problems and improving customer satisfaction. Experienced [Restaurant Mnager] with over [28] years of experience in [Hotel Food & Beverages]. Excellent reputation for resolving problems and improving customer satisfaction.
  • Recipes and menu planning
  • Performance improvement
  • Marketing and Advertising
  • Food Preparation and Safety
  • Order Delivery Practices
  • Conducting Wine Events
  • Cost-controls
  • Business operations expertise
  • Food service background
  • Budgeting
  • Point of Sale (POS) system operation
  • Inventory control and record keeping
  • Operations management
  • Kitchen equipment operation and maintenance
  • Staff Scheduling
  • Staff Management
  • Passion for customer satisfaction
  • Natural leader
Work History
11/1999 to 01/2020 Restaurant Manager Arby's, Llc | Chambersburg, PA,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Monitoring Individual dining room staff and their sales skills and engage of leading them a proper approach and how to increase their revenue target.
  • Informed all dining staff whats our princess cruises expectations and prioritized guest satisfactions.
  • Lead and trained how to understand USPH standard public health protocols
  • Lead by examples proper hygiene and safety practices avoiding health issue ( Covid 19 virus )
  • Avoiding company tools & equipments Breakages
  • Rewards staff and recognized their achievement and performances
  • Report to higher senior management everyday all great and negative feedback and handover most issues to the next shift replacement.
01/1995 to 01/1996 Training Director Maximus, Inc. | Harlingen, TX,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Researched and obtained relevant course materials to achieve training objectives. Issued a valid certifications in completions of all modules.
03/1995 to 12/1995 Special Projects Manager Allied Universal Security | Clifton, NJ,
  • Reviewed grant literature from various levels and sources to determine ongoing availability of resources.
  • Organized and prioritized workload to delegate responsibilities among colleagues.
  • Gather all highly qualified applicants and encode qualifications,Interview for possible potential deployment and informed the principals.
Expected in No Degree | On Board Ship Management Training Course Johnson & Wales University /Maritime Hotel Academy, Charlotte, NC, GPA:
  • Continuing education in [Hotel Industry]
  • Professional development completed in [Management]
  • Completed professional development in [Dining Room Managerial Course]
Expected in No Degree | Advance MS Office Applications And Modular Informatics & Computer Institute, Philippines, GPA:
  • Member of [Student Special schools development program]
  • Completed professional development in [ Advance powerpoint presentations and MS Office applications ]
Expected in Bachelor of Science | Mechanical Engineering Far Eastern University, Philippines, GPA:

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School Attended

  • Johnson & Wales University /Maritime Hotel Academy
  • Informatics & Computer Institute
  • Far Eastern University

Job Titles Held:

  • Restaurant Manager
  • Training Director
  • Special Projects Manager


  • No Degree
  • No Degree
  • Bachelor of Science

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