restaurant manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

  • Restaurant operations management
  • Customer service best practices
  • T.I.P.S. certified
  • Organization and prioritization
Restaurant Manager, 09/2021 - Current
Highgate Hotels Bethesda, MD,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained new employees to perform duties.
Life Insurance Agent, 06/2018 - Current
Aaa Mid-Atlantic Harrison, NY,
  • Communicated with clients to understand needs and identify best policies for each case.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded company sales goals for new policies.
  • Calculated premiums and established payment methods.
  • Provided death benefits by delivering policy proceeds and reassessing client needs.
  • Contacted prospective customers to present information and explain available services.
  • Obtained underwriting approval by completing application for coverage.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
Bank Teller/Customer Service Representative, 10/2015 - 06/2018
Washington Federal Oro Valley, AZ,
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Opened customer accounts by recording account information into job-related software.
  • Balanced currency, coin and checks in cash drawers at end of shifts.
  • Cashed checks and paid out money after verifying correct signatures.
  • Assisted members in managing online services and achieving daily banking needs.
  • Calculated daily transactions with adding machines and calculators.
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
  • Maintained financial accounts by processing customer adjustments.
  • Issued and redeemed money orders, cashier checks and traveler's checks.
  • Contacted prospective customers to present information and explain available services.
  • Attracted potential customers by answering product and service questions and suggesting information about other offerings.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Identified transaction errors when debits and credits did not balance.
Education and Training
Bachelor of Science: Finance, Expected in 03/1998
St. Louis University - Philippines,
Status -

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Resume Overview

School Attended

  • St. Louis University

Job Titles Held:

  • Restaurant Manager
  • Life Insurance Agent
  • Bank Teller/Customer Service Representative


  • Bachelor of Science

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