Restaurant Manager Resume Example Ruth's Chris Steak House, Inc.

RESTAURANT MANAGER

Professional Summary

Talented leader offering over 11 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job.

Work History

Ruth's Chris Steak House, Inc.- Restaurant Manager
Somerville , MA08/2007 - 05/2018

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Prepared for and executed new menu implementations.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained and supervised staff.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reconciled cash and credit card transactions to maintain accurate records.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Ruth's Chris Steak House, Inc.- 25U- Systems Support Specialist
Weehawken , NJ11/2004 - 12/2012

Performed technical support and troubleshooting services to optimize system performance.
Documented technology-related inquiries and fixes to compile knowledge-base resources.
Coordinated technical communications and instructions to improve organizational IT effectiveness.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Diagnosed and executed resolution for all network and server issues.
Exceeded goals through effective task prioritization and great work ethic.
Used coordination and planning skills to achieve results according to schedule.
Eliminated downtime and maximized revenue by providing top project quality control.
Identified issues, analyzed information and provided solutions to problems.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Received and processed stock into inventory management system.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained excellent attendance record, consistently arriving to work on time.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Arby's- Restaurant Manager
City , STATE04/2004 - 05/2007

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Prepared for and executed new menu implementations.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained and supervised staff.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Navy- SH- Ships Servicman
City , STATE07/1999 - 10/2002

Completed frequent inspections, identified concerns and corrected problems independently.
Checked supply levels against expected voyage requirements and requisitioned required supplies.
Performed thorough, accurate and efficient repairs and preventive maintenance.
Proved successful working within tight deadlines and fast-paced atmosphere.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Received and processed stock into inventory management system.
Demonstrated respect, friendliness and willingness to help wherever needed.
Exceeded goals through effective task prioritization and great work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Skills

Recipes and menu planning
Performance improvement
Marketing and Advertising
Food Preparation and Safety
Inventory control and record keeping
Staff Management
Kitchen equipment operation and maintenance

Staff Scheduling
Operations management
Passion for customer satisfaction
Point of Sale (POS) system operation
Conflict resolution techniques
Natural leader

Education

Carlisle County High SchoolCity, State05/1999High School Diploma

Resume Overview

School Attended

Carlisle County High School

Job Titles Held:

Restaurant Manager
25U- Systems Support Specialist
SH- Ships Servicman

Degrees

High School Diploma

Restaurant Manager Resume Example

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