Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
Food and Beverage Knowledge
Opening and Closing Procedures
Scheduling
Inventory Control
Staff Management
Employee Training
Schedule optimization
Coaching and mentoring
Work History
Restaurant Manager, 06/2021 - Current Ruth's Chris Steak House, Inc. – Garden City, NY,
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Identified team weak points and implemented corrective actions to resolve concerns.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Organized receptions, promotions and corporate luncheons.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager, 06/2018 - 07/2020 Ruth's Chris Steak House, Inc. – Louisville, KY,
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Supervised all areas of restaurant to keep it clean and well-maintained.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Identified team weak points and implemented corrective actions to resolve concerns.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Developed unique events and special promotions to drive sales.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager, 12/2016 - 04/2018 Ruth's Chris Steak House, Inc. – Memphis, TN,
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Excelled in every store position and regularly backed up front-line staff.
Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Cross-trained crew members on different duties to increase coverage.
Assigned tasks to employees and oversaw opening and closing of restaurant.
Checked and monitored inventory levels to reorder items.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Monitored employee food handling, safety and uniform requirements.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Associate of Science: Petroleum Engineering, Expected in 05/2018 - Lone Star College System - Montgomery, TX, GPA:
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