restaurant manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Hotel Service and Restaurant Operations Manager knowledgeable about customer service, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Well-organized and dedicated team leader bringing over 17+ years of experience, energetic nature and expertise in team work. Superior in organizing, and working with oversight to optimize performance. Dependable team leader with strong background in hotel industry and all other related positions. Works effectively within teams on timely, high-quality service to drive patron satisfaction which reflects the "Aloha Spirit". Demonstrates excellence in communication and team work. Offering 17+ years of experience in hotel and customer service. Skilled communicating effectively with management team and producing results quickly and efficiently. Star team leader with focus on helping other crew members and customers. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Team Leadership
  • Marketing Understanding
  • Market Strategy
  • Business Projections
  • Task delegation
  • Cost analysis and savings
  • Customer service
  • Collaboration
  • Computer proficiency
  • MS Office
  • Detail-oriented
  • Flexible & Adaptable
  • Self-motivated professional
  • Conflict resolution
  • Troubleshooting
Work History
Restaurant Manager, 11/2022 - Current
Travelcenters Of America New Braunfels, TX,
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations, and procedures.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Store Support Supervisor, 06/2022 - 11/2022
Whole Foods Wichita, KS,
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited, managed and motivated team members in customer service team to give every guest positive and memorable experiences.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Recruited, managed and motivated 40+ -members on retail team to give every guest positive and memorable experiences.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Recruited, hired and trained over 10-15+ new team members in month.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Hotel Customer Service/Food Expediter, 08/2006 - 06/2022
Churchill Downs Incorporated Meraux, LA,
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Learned other teammates' work tasks to train as backup.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Food Server, 02/2018 - 02/2019
Trump Hotel City, STATE,
    • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
    • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
    • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
    • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
    • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Elevated customer satisfaction through followup and enthusiastic customer service.
    • Cultivated warm relationships with regular customers.
Bachelor of Arts: Business Management, Expected in 05/2021
University of Hawaii At Manoa - Honolulu, HI
Status -
  • Awarded Dean's List Fall Semester 2020

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Resume Overview

School Attended

  • University of Hawaii At Manoa

Job Titles Held:

  • Restaurant Manager
  • Store Support Supervisor
  • Hotel Customer Service/Food Expediter
  • Food Server


  • Bachelor of Arts

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