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restaurant manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Innovative Restaurant Manager with more than 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Skills
  • Restaurant operations management
  • Customer service best practices
  • Honed marketing skills
  • Hiring and training
  • Bilingual in Spanish
  • Labor and food cost control
  • Full service restaurant background
  • Adaptable
  • Proven sales record
  • Supervisory skills
Education and Training
The University of Texas At San Antonio San Antonio, TX Expected in 12/2002 BBA : General Business - GPA :
Southwest Texas Junior College Uvalde, TX Expected in 05/1997 Associate of Arts : General Business - GPA :
Certifications

Learn2Serve Texas Food Manager Certification Program

Experience
Yard House - Restaurant Manager
Atlanta, GA, 11/2017 - Current
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Increased weekly revenue by 10 percent.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Lkq Corp - General Manager
Ontario, CA, 03/2003 - 08/2017
  • Improved productivity metrics by 7.8 % through sales forecasting, resource allocation and managing scheduled labor.
  • Collaborated with 70-person team to effectively manage $300,000.00 annual marketing budget.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Oversaw 70 staff by training, mentoring, adhering to, and guidance.
  • Motivated and led team members to work together to achieve targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Cooper Tire & Rubber Company - Management Trainee
Findlay, OH, 11/2002 - 02/2003
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Met with customers to discuss options for selection of products and services.
  • Assisted with administrative tasks to better understand industry processes.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Cross-trained in every store role to maximize operational knowledge.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Resolved customer issues efficiently to build loyalty.
  • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.
  • Market to referral sources such as claim adjusters, insurance agents, dealerships, and hotels.
Ridout Lumber Company - Assistant Manager
Russellville, AR, 01/1998 - 10/2001
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 45-member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project future demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Supported sales management initiatives to optimize business development increasing sale productivity to a 1.8 million dollar annual revenue.

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Resume Overview

School Attended

  • The University of Texas At San Antonio
  • Southwest Texas Junior College

Job Titles Held:

  • Restaurant Manager
  • General Manager
  • Management Trainee
  • Assistant Manager

Degrees

  • BBA
  • Associate of Arts

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