Restaurant Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented leader offering over 35 years of experience in preparing and serving food. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations.

  • Natural leader
  • Passion for customer satisfaction
  • Counselor and Dean at a Church Camp for 30 + years Working with kids ages 1st grade - 5th grade for a week
  • I am the Sec/Treasurer for a Bowling league
  • I'm involved with my Church in many different ways
  • Food Preparation and Safety - I have my Serve-Safe Certificate expires in 2025
Work History
08/2019 to 09/2020
Restaurant Manager Benihana Dearborn, MI,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained and supervised staff.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
05/2000 to 08/2019
Restaurant General Manager Taco Bell Casper, WY,

I started out at the Traverse City KFC in Chums Corner, as the General Manager. I worked in 4 other Restaurants with the same company, in Mt Pleasant, Houghton Lake, 2 KFC in Traverse City, and Cadillac

  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Performed annually reviews assessing each employee's performance and developed improvement plans.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Trained new employees in specific job requirements.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Maximized performance by monitoring daily activities and mentoring team of [up to35] associates.
  • Approved regular payroll submissions for up to 35 employees within Merit.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Directed staff of 35 personnel and managed budget totaling $1,000,000+ annually.
  • Cross-trained existing employees to maximize team agility and performance.
  • Demonstrated new products, procedures and techniques to employees.
06/1999 to 05/2000
Assistant Manager The Cato Corporation Concord, NC,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
05/1985 to 05/1999
Crew Member, Asst. Manager, Manager KFC - LET Inc City, STATE,

I started out as a Crew Member and worked my way up to General Manager in the 14 years I worked here. Working in 4 different Restaurants through out the state. Restaurants I worked in were Cadillac, Greenville, Ionia, and Charlotte.

  • Collaborated with team members to complete orders.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Facilitated change management activities for department and staff of 12 to 35 individuals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Expected in 1986
High School Diploma:
Cadillac Senior High School - Cadillac, MI

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Cadillac Senior High School
Job Titles Held:
  • Restaurant Manager
  • Restaurant General Manager
  • Assistant Manager
  • Crew Member, Asst. Manager, Manager
  • High School Diploma

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